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{"inputData":{"Sections":[{"name":"Updates","url":"http://help.stampede.ai/en/collections/4478771-updates","Articles":[{"Title":"Feature Vote","url":"http://help.stampede.ai/en/articles/4598975-feature-vote","Content":[{"Header":"Is there a feature you'd love to see in Stampede? Or just want to check up on what features to expect in our next release? Head to the feature vote!"}]},{"Title":"Feature Vote","url":"http://help.stampede.ai/en/articles/4598975-feature-vote"}]},{"name":"Getting Started With Stampede","url":"http://help.stampede.ai/en/collections/2622357-getting-started-with-stampede","Articles":[{"Title":"R\nA"},{"Title":"R"},{"Title":"A"},{"Title":"Welcome to Stampede!","url":"http://help.stampede.ai/en/articles/6823698-welcome-to-stampede","Content":[{"Header":"What do you need from me to get started?"},{"Header":"Welcome! We will need to meet with you to take you through the product. This meeting will take place on Google Meets and should last roughly half an hour. We will also require the details of the person/company who manages your IT hardware and the person/company responsible for the domain."},{"Header":"How is Stampede implemented at my venue(s)?"},{"Header":"Stampede works by integrating with your venue’s access points. From these access points, we can run our captive portal and capture your customer’s data so that you can use it for marketing purposes."},{"Header":"How long will it take to get set up?"},{"Header":"We aim to complete the setup within two weeks. If we have all the information we need from the start, set up can be done in less than 24 hours!"},{"Header":"Will it cause disruption to my customers and current service?"},{"Header":"No disruption will be caused by going live with Stampede. Your customers won't notice a difference other than the addition of a captive portal."},{"Header":"Do you need access on site to set us up?"},{"Header":"Stampede set up everything remotely. However, your IT team may occasionally need to spend a short time on-site if access points installation is required."},{"Header":"How will I get training on how to use Stampede?"},{"Header":"You and your team will receive training from our Customer Success department. Training will take place in a meeting using Google Meets. We are happy to organise multiple training sessions for larger teams. Its best to get the people responsible for managing your venues’ marketing on this call."},{"Header":"Do you have any training materials I can give my staff?"},{"Header":"There are various help articles available at help.stampede.ai, but if you ever get stuck, please feel free to contact our helpful support team at support@stampede.ai."},{"Header":"How do we get support if things don’t work?"},{"Header":"Our responsive support team is available:\n​\n9:00am - 5:30pm Monday to Friday\n9:00am - 5:00pm Saturday to Sunday\n​\nYou can reach them by emailing support@stampede.ai, through live chat via our website, or you can chat directly through the Stampede product. If you’d rather call, you can reach them on 0131 510 7008."},{"Header":"Do I need to take backups of my customer data?"},{"Header":"No data backups will be required. However, you can import your current customer data to our product."},{"Header":"How do I import my existing data?"},{"Header":"If you want to upload your current customer data to Stampede, you can use our CSV upload function, which you can find in our product’s marketing tab. You will need to export your data as a CSV file for this to work. If you get stuck, we are happy to help; please get in touch."},{"Header":"If new staff join my business can I book them in for training on using Stampede?"},{"Header":"Absolutely! Please get in touch, and we will organise for one of our customer service team to train your staff on our product."},{"Header":"How will you communicate any updates or upgrades on the software?"},{"Header":"We’re always looking for ways to improve our offering! You’ll receive emails from our marketing team if we introduce new products or features (which you are free to opt out of). We’ll also send you emails on any planned maintenance or details of any outages. These service emails will keep you informed at all times."},{"Header":"If customers complain about the WiFi service, do I pass them onto you?"},{"Header":"Stampede will not affect your WiFi service. If customers report difficulty, you must speak with your WiFi provider."},{"Header":"If my WiFi isn’t working do I contact Stampede?"},{"Header":"Your WiFi provider will be responsible in this instance. It would be best if you got in touch with them to report any problems with WiFi stability."},{"Header":"How will I be invoiced going forward?"},{"Header":"The billing details you entered when you signed up with us will be used for your monthly payments. Invoices will be sent to the email address you provided on the billing page. You can update your billing details and retrieve invoices within the Stampede product by navigating to Account - Billing - Account History"},{"Header":"Can I make changes to my subscription?"},{"Header":"Yes! You can start using additional features at any time throughout your contract. Depending on the contract term you have agreed to we can allow downgrades with 30 days notice."}]},{"Title":"You've just signed up to Stampede, what do I do now?","url":"http://help.stampede.ai/en/articles/6823698-welcome-to-stampede"},{"Title":"Database Uploading CSVs","url":"http://help.stampede.ai/en/articles/4605169-database-uploading-csvs","Content":[{"Header":"Our .csv uploader has recently gotten a new UI overhaul! as of July 2023 our uploader now has several new features."},{"Header":"Database uploading will allow you to add all your GDPR-compliant data from other sources to Stampede. Stampede does not duplicate data, so if you are updating customer information there will be no duplicates!\n​\nWhen uploading CSVs, you can tag these data sets from the upload process, to help you instantly create a marketing or reporting segment, for example, if you recently ran a contest and had data for all the winners when uploading you could tag the data \"Contest Winners 2023\", to quickly access this in other areas!\n​\n​Uploading a CSV:"},{"Header":"Select Marketing, on the left-hand side."},{"Header":"This will bring you to the marketing page, under the Data row select Upload.\n​"},{"Header":"Drag and drop or upload the file you wish to import (as seen below). Note: This must be in .csv format."},{"Header":"Below the uploader, you will also see a log of all files uploaded and details related the upload."},{"Header":"After uploading, within the customer attributes section, you must make sure all fields are covering the correct column of your spreadsheet. These are dynamically generated depending on the data type.\n​"},{"Header":"The upload manager will detect the headers and assign the assumed correct values, this will be from one of the records, double-check this to ensure each record will be assigned the correct data type. Note: If you wish to not include a certain data type or don't have one available you can select ignore.\n​"},{"Header":"Then select the Stampede attributes for the purpose of your data:\n​"},{"Header":"Data Source (Appropriate source of data, for example, if taken from a bookings list choose \"Booking\" or transactions choose \"Online order\". For general database import choose \"Import\")"},{"Header":"Venue (The venue to add this data too)"},{"Header":"Tags (Automatically apply marketing segment tags to this data)"},{"Header":"Once complete you'll see how many customers will be uploaded at the bottom left. Hit Upload and you'll have uploaded this data!"},{"Header":"Viewing your database:"},{"Header":"Select Reports on the left-hand side."},{"Header":"Under the Customers section, select Interactions"},{"Header":"Once in this section, you'll be able to go through your full database including the records that you upload by CSV, which will appear first as most recent entries are displayed at the top.\n​"},{"Header":"In this view you can also filter by data source, to further refine your database searching."}]},{"Title":"How to upload CSV data into Stampede","url":"http://help.stampede.ai/en/articles/4605169-database-uploading-csvs"},{"Title":"In App Support","url":"http://help.stampede.ai/en/articles/4599039-in-app-support","Content":[{"Header":"When you are logged into your portal you can talk to us directly,\n​\n9:00am - 5:30pm Monday - Friday\n9:00am - 5:00pm Saturday - Sunday\n​\nby clicking on the chat box at the bottom right:"},{"Header":"Even if the office is closed, feel free to leave a message and we’ll get back to you soon as we’re back. You can book a training session or demo with the live-chat system, call us at +44 131 608 0615 or email us at support@stampede.ai"}]},{"Title":"How to get In App Support","url":"http://help.stampede.ai/en/articles/4599039-in-app-support"},{"Title":"Technical requirements","url":"http://help.stampede.ai/en/articles/4599294-technical-requirements","Content":[{"Header":"All you need to use the Stampede Guest WiFi solution is a web browser and internet connection."},{"Header":"We recommend having the latest operating system for your machine and the latest version of your chosen browser for the best experience."},{"Header":"We integrate directly with WiFi Access Points:"},{"Header":"Aerohive"},{"Header":"Aruba"},{"Header":"Aruba Instant"},{"Header":"Cisco Meraki"},{"Header":"Cisco WAP"},{"Header":"D-Link"},{"Header":"Datto"},{"Header":"DrayTek"},{"Header":"EnGenius"},{"Header":"IgniteNet"},{"Header":"Ligowave"},{"Header":"Meraki Go"},{"Header":"Mikrotik"},{"Header":"Openmesh"},{"Header":"Plasma Cloud"},{"Header":"Ruckus Smartzone"},{"Header":"Ruckus Unleashed"},{"Header":"Ruckus Zonedirector"},{"Header":"Teltonika"},{"Header":"TP-Link"},{"Header":"UniFi"},{"Header":"UniFi Radius"},{"Header":"If you don’t have any of these and require a retrofit solution we provide specialised hardware that you simply plug into your existing router."},{"Header":"If you are considering upgrading your WiFi infrastructure to something we integrate with, or you require hardware for retrofit please contact us:"}]},{"Title":"Technical requirements","url":"http://help.stampede.ai/en/articles/4599294-technical-requirements"},{"Title":"Data Ownership","url":"http://help.stampede.ai/en/articles/4602577-data-ownership","Content":[{"Header":"Stampede is a Data Controller and Data Processor. Our product collects data which is then used by our product for various marketing activities. You can also export the data."},{"Header":"​"},{"Header":"Once exported and stored locally or in another 3rd party system you are responsible for managing compliance across your different data processing platforms i.e. if using MailChimp to send marketing campaigns with data collected by Stampede & someone unsubscribes on that platform you must then contact us to remove them from your instance of Stampede.\n​"},{"Header":"If you stop the service then request the data once our ties are severed we wouldn't be able to provide it to you however... If while under contract with us you export the data you become the Data Controller in your own right.\n​"},{"Header":"In summary, as long as you export the data while under contract with us then it's yours to keep and be wholly responsible for from a compliance standpoint.\n​"},{"Header":"If you need to know more about how this works feel free to get in touch:\n​"},{"Header":"support@stampede.ai"},{"Header":"0131 510 7008\n​"},{"Header":"And for more information on what Data Controllers and Processors are, please refer to the ICO website"}]},{"Title":"Exporting data? Understand the rules in exporting data from Stampede.","url":"http://help.stampede.ai/en/articles/4602577-data-ownership"},{"Title":"Captive Portal","url":"http://help.stampede.ai/en/collections/3250597-captive-portal"},{"Title":"Menus","url":"http://help.stampede.ai/en/collections/3250610-menus"},{"Title":"Organisations and Venues","url":"http://help.stampede.ai/en/collections/3250611-organisations-and-venues"},{"Title":"Uploading Images","url":"http://help.stampede.ai/en/collections/3250613-uploading-images"},{"Title":"Web Forms","url":"http://help.stampede.ai/en/collections/3250614-web-forms"},{"Title":"Stampede","url":"http://help.stampede.ai/en/collections/3250617-stampede"}]},{"name":"Network Setups","url":"http://help.stampede.ai/en/collections/2622359-network-setups","Articles":[{"Title":"Timeouts","url":"http://help.stampede.ai/en/articles/8046744-timeouts","Content":[{"Header":"Once you have logged into the product, click on the 'WiFi' icon on the left side of the screen, then choose your venue."},{"Header":"Once you have selected your venue, click 'Venue Settings'"},{"Header":"Scroll to the bottom of the page, and under the controller tab, click 'Timeout (Minutes)' and set the time allocated to each user before the connection is timed out."}]},{"Title":"Timing out network users.","url":"http://help.stampede.ai/en/articles/8046744-timeouts"},{"Title":"Setting Up Different Vendors","url":"http://help.stampede.ai/en/collections/3230644-setting-up-different-vendors"},{"Title":"UniFi","url":"http://help.stampede.ai/en/collections/3230650-unifi"},{"Title":"Mikrotik","url":"http://help.stampede.ai/en/collections/3230654-mikrotik"},{"Title":"Connecting To WiFi & Finding Your MAC Address","url":"http://help.stampede.ai/en/collections/3230657-connecting-to-wifi-finding-your-mac-address"},{"Title":"Stampede","url":"http://help.stampede.ai/en/collections/3230656-stampede"}]},{"name":"Stampede App","url":"http://help.stampede.ai/en/collections/3212873-stampede-app","Articles":[{"Title":"How to install the Stampede Insight app","url":"http://help.stampede.ai/en/articles/5721291-how-to-install-the-stampede-insight-app","Content":[{"Header":"With all Stampede subscriptions, you have access to the Stampede Insight app. The Stampede Insight app gives you a snapshot of the analytical data from your venues on the go."},{"Header":"You can install the Stampede Insight app on most smartphones. To install the app head over to the appropriate app store below."},{"Header":"iOS: https://apps.apple.com/us/app/insight-for-stampede/id1510236489"},{"Header":"Andriod: https://play.google.com/store/apps/details?id=ai.stampede"},{"Header":"Once you have downloaded the Insight app, launch the app and sign in to your Stampede account."},{"Header":"If you are unable to install or sign in to the Insight app, please contact support@stampede.ai."}]},{"Title":"How to install the Stampede Insight app to monitor your venue analytics on the go.","url":"http://help.stampede.ai/en/articles/5721291-how-to-install-the-stampede-insight-app"},{"Title":"How To View Gift Cards","url":"http://help.stampede.ai/en/articles/5728263-how-to-view-gift-cards","Content":[{"Header":"Within the Stampede Insight app, you are able to view all of your customer's gift cards and the amount they have on their gift card. You are also able to redeem gift cards within the app, below is a guide on how to do this."},{"Header":"1. Launch and sign into the Stampede Insight app."},{"Header":"2. Press the 'Menu' button on the bottom left of the page."},{"Header":"3. Press on 'Gift Cards'."},{"Header":"4. From here, you will be able to view all the gift cards that your venue has. To redeem a customers gift card, click on the camera icon on the top right of your screen. You may be presented with a pop up asking to allow Stampede access to your camera."},{"Header":"5. To scan a customers gift card, position your camera over the QR code and allow Stampede to read the QR code. Once completed, you will see a screen of how much the gift card is worth and if it has been validated or not."}]},{"Title":"How to view and redeem customer gift cards within the Stampede Insight app.","url":"http://help.stampede.ai/en/articles/5728263-how-to-view-gift-cards"},{"Title":"How To View Your Reviews","url":"http://help.stampede.ai/en/articles/5728143-how-to-view-your-reviews","Content":[{"Header":"View your venue reviews on the go - this allows you to view any reviews that your venue receives within the Stampede app. Below is a guide on how to access those reviews."},{"Header":"1. Launch and sign into the Stampede Insight app."},{"Header":"2. Press on 'Menu' at the lower left of the screen."},{"Header":"3. Press on 'Reviews'"},{"Header":"4. From here, you will be able to view all your reviews. If you would like to read the full review, tap on the user's message to show the full review."},{"Header":"5. To filter the reviews, click on the filter icon on the top right of the screen. This will allow you to choose an organisation and venue to filter the reviews."}]},{"Title":"How to view your venues reviews within the Stampede Insight app.","url":"http://help.stampede.ai/en/articles/5728143-how-to-view-your-reviews"},{"Title":"How To View Marketing Campaigns","url":"http://help.stampede.ai/en/articles/5728078-how-to-view-marketing-campaigns","Content":[{"Header":"Within the Stampede app, you are able to view your marketing campaigns and reports. Below is a guide on how to access that data within the app."},{"Header":"1. Launch and sign into the Stampede Insight app."},{"Header":"2. Press on 'Menu' at the bottom left."},{"Header":"3. Press on 'Marketing'"},{"Header":"4. From here, you will be able to view all your marketing campaigns within Stampede. You can then click on any sent marketing campaign and view the stats of that campaign."},{"Header":"5. To view an all-time figure of your marketing reports press on the pie chart at the top right."}]},{"Title":"How to view your marketing campaigns and marketing campaign reports within the Stampede Insights app.","url":"http://help.stampede.ai/en/articles/5728078-how-to-view-marketing-campaigns"},{"Title":"How to Enable Notifications","url":"http://help.stampede.ai/en/articles/5724165-how-to-enable-notifications","Content":[{"Header":"Within the Stampede app, you are able to set up notifications for your venue, this can include daily insights into how busy the venue is. Below is a guide on how to set up those notifications."},{"Header":"1. Launch and sign into the Stampede Insight app."},{"Header":"2. Press on 'Menu' at the bottom left."},{"Header":"3. Press on 'Account' > 'Notifications'."},{"Header":"4. From here, you will be prompted with all the notifications you can enable. These are the kind of notifications you can enable:"},{"Header":"Daily - Get daily insights for your venues"},{"Header":"Weekly - Get weekly insights for your venues"},{"Header":"Fortnightly - Get fortnightly insights for your venues"},{"Header":"Monthly - Get monthly insights for your venues"},{"Header":"Bi-Monthly - Get bi-monthly insights for your venues"},{"Header":"Online - When a venue's WiFi gets back online"},{"Header":"Offline - When a venue's WiFi goes offline"},{"Header":"Connected - When a customer connects"},{"Header":"Registration - When a customer registers"},{"Header":"Validation - When a customer validates their email"},{"Header":"Payment made - When a customer makes a payment on the WiFi"},{"Header":"Received - When a customer leaves a review for your venue"},{"Header":"Gift Card - When a customer buys a gift card for your venue"},{"Header":"Campaign - When a campaign gets updated or created"},{"Header":"Error - When there is an issue with your billing"},{"Header":"Invoice Ready - When an invoice is ready to be viewed"},{"Header":"Card Expiring - When your card is about to get expired"},{"Header":"Approved - When a feature gets approved by the team"},{"Header":"Completed - When a feature gets completed by the team."},{"Header":"To enable notification, click on the toggle on the right-hand side of the notification you would like to enable."}]},{"Title":"How to enable notifications for your venues within the Stampede Insight app.","url":"http://help.stampede.ai/en/articles/5724165-how-to-enable-notifications"},{"Title":"How to view Loyalty schemes","url":"http://help.stampede.ai/en/articles/8002255-how-to-view-loyalty-schemes","Content":[{"Header":"On the Stampede app, you can access pages similar to Stampede website pages. In this article I will show you how to access the loyalty page."},{"Header":"Begin by opening the Stampede App, you will automatically be taken to the home page."},{"Header":"At the bottom of the screen, click 'Menu'"},{"Header":"From here, click on the loyalty scheme you wish to view."},{"Header":"Similarly to the website, the stampede app shows the customers, tags they are attached to, and Redemptions they have made (if any)"}]},{"Title":"Viewing loyalty schemes on the Stampede app","url":"http://help.stampede.ai/en/articles/8002255-how-to-view-loyalty-schemes"}]},{"name":"Marketing","url":"http://help.stampede.ai/en/collections/2622367-marketing","Articles":[{"Title":"R"},{"Title":"R"},{"Title":"Custom Fonts Within Email Campaigns","url":"http://help.stampede.ai/en/articles/8271866-custom-fonts-within-email-campaigns","Content":[{"Header":"When designing and crafting email campaigns, font selection plays a vital role in creating visually appealing and effective communication. However, it's important to be mindful of the limitations and variations in font support across different email clients. Custom fonts, while enhancing visual aesthetics, often pose compatibility issues, potentially leading to inconsistent rendering of emails across devices. To ensure a seamless experience for your readers, it's advisable to adhere to best practices by utilising default web fonts rather than custom fonts in your email campaigns."},{"Header":"Custom fonts offer unique branding opportunities, allowing you to align your email content with your brand identity. However, the landscape of email clients is diverse and complex. While some modern email clients do support custom fonts, a significant portion of popular email platforms, including desktop and mobile applications, do not provide consistent support for them. This results in emails displaying incorrectly or defaulting to fallback fonts, which can undermine the intended visual impact of your email."},{"Header":"Default web fonts are a safe and reliable choice when it comes to ensuring consistent font rendering across various email clients. These fonts are widely recognized by email platforms and are consistently available across devices. Common default web fonts include Arial, Helvetica, Times New Roman, Georgia, and Courier New. Using these fonts in your email campaigns increases the likelihood that your content will appear as intended, regardless of the email client being used."},{"Header":"Benefits of Using Default Web Fonts"},{"Header":"1. Consistency: Default web fonts are a universally accepted standard in email design. They are part of the core font library of most devices and email clients, ensuring that your emails are displayed consistently across platforms."},{"Header":"2. Readability: Default web fonts are designed for legibility, which is crucial for maintaining a positive user experience. These fonts have been optimized for various screen sizes and resolutions, ensuring that your email content remains readable on both small mobile screens and larger desktop monitors."},{"Header":"3. Reduced Load Times: Custom fonts often require additional resources to load, potentially slowing down the email loading process. Default web fonts are already present on the user's device, leading to quicker load times and a smoother user experience."},{"Header":"4. Minimal Rendering Issues: By sticking to default web fonts, you can significantly reduce the risk of font-related rendering issues. This is particularly important when considering the variety of email clients, devices, and operating systems that your recipients might be using."},{"Header":"While custom fonts can add a personalised touch to your email campaigns, the varied support for these fonts across email clients can lead to inconsistent rendering. To ensure a seamless and consistent experience for your readers, it's recommended to stick with default web fonts. These fonts offer readability, consistency, and widespread compatibility, allowing your email content to shine across a diverse array of devices and platforms. By following these best practices, you can enhance the effectiveness of your email communication and deliver a positive experience to your audience."}]},{"Title":"Using custom fonts within your email marketing campaigns.","url":"http://help.stampede.ai/en/articles/8271866-custom-fonts-within-email-campaigns"},{"Title":"Email","url":"http://help.stampede.ai/en/collections/3250564-email"},{"Title":"Domains","url":"http://help.stampede.ai/en/collections/3250565-domains"},{"Title":"SMS","url":"http://help.stampede.ai/en/collections/3250556-sms"},{"Title":"Tools","url":"http://help.stampede.ai/en/collections/3250573-tools"},{"Title":"GDPR","url":"http://help.stampede.ai/en/collections/3250570-gdpr"}]},{"name":"Gift Cards","url":"http://help.stampede.ai/en/collections/3206112-gift-cards","Articles":[{"Title":"Gift card setup","url":"http://help.stampede.ai/en/articles/7996171-gift-card-setup","Content":[{"Header":"In this article I will show you how to design and set-up gift cards using Stampede's simple and effective gift card creator. These gift cards can be easily implemented into an existing POS or billing system."},{"Header":"click the 'Gift card' icon."},{"Header":"click add gift cards"},{"Header":"explain editor"},{"Header":"Gift title - The title of your gift card, usually used for branding."},{"Header":"Gift description - This is a sub-header to your gift card title, use it to describe what the gift card is used for."},{"Header":"Gift email description - This is a description that is only shown in the email containing the gift card"},{"Header":"Header Image - The image used as the centre piece of the gift card."},{"Header":"Background Image - (Quite self explanatory)."},{"Header":"Theme Colour - The colour of text on the gift card."},{"Header":"Gift card Amounts"},{"Header":"Here you can create a list of amounts for your gift card purchases, customers will only be able to purchase the amounts you list."},{"Header":"Once you have finished your gift card page, it should look something like the example below, if you're ready, click 'Publish'"},{"Header":"Note: If you see a greyed out \"Publish\" button, this is because you don't have a stripe account set up on stampede. Stripe allows you to process payments for cancellation charges and gift cards."}]},{"Title":"Setting up gift cards","url":"http://help.stampede.ai/en/articles/7996171-gift-card-setup"},{"Title":"How to Manually Activate a Gift Card","url":"http://help.stampede.ai/en/articles/8011172-how-to-manually-activate-a-gift-card","Content":[{"Header":"If a customer decides to pay for a gift card with cash, or at the front desk, a gift card can be activated manually and sent to a customer email address. Below is a guide explaining to do so."},{"Header":"Once you have logged into product.stampede.ai , click on the 'Gift Cards' on the left side of the screen."},{"Header":"At the top of the menu, click 'Activation'"},{"Header":"In the top right corner, the '+' icon, which will take you to the manual gift card activation page."},{"Header":"From here, you can add the name of the customer, The amount of money to be placed on the gift card, and the email address the gift card is to be sent to, once you save these details, the card will automatically be activated and sent to the recipient."}]},{"Title":"Activating gift cards through stampede","url":"http://help.stampede.ai/en/articles/8011172-how-to-manually-activate-a-gift-card"},{"Title":"How to view activated gift cards","url":"http://help.stampede.ai/en/articles/4668158-how-to-view-activated-gift-cards","Content":[{"Header":"1. Within the product portal go to \"Growth\"."},{"Header":"2. Now, select \"Activations\"."},{"Header":"3. From there you will be able to view all the customers that have an activated gift card. To find more details about the gift card, click on the customers name and a pop up should appear with more information about the gift card."},{"Header":"From there you will be able to view where the gift card was purchased from, issue a refund for the gift card and view when the gift card was purchased."}]},{"Title":"How to view activated gift cards","url":"http://help.stampede.ai/en/articles/4668158-how-to-view-activated-gift-cards"},{"Title":"Gift Card QR Scanning and Redeeming","url":"http://help.stampede.ai/en/articles/4598716-gift-card-qr-scanning-and-redeeming","Content":[{"Header":"Your customers will have a smooth experience when redeeming their purchased gift cards. This will be done using the customer's confirmation email, this email will contain a scannable QR code that will confirm the validity of the card."},{"Header":"Web Version"},{"Header":"1. To get started head over to reward.stampede.ai and log in with your admin account."},{"Header":"2. Once logged in, you will be prompted to allow Stampede to use your camera. Click on 'Allow'."},{"Header":"3. Hover over the customers QR code, please do allow a few seconds for Stampede to read the QR code."},{"Header":"4. Once scanned, you will see all the details of the card. If the card has been used, it will say \"Card Invalid\"."},{"Header":"Stampede App (Recommended)"},{"Header":"1. Launch and sign into the Stampede Insight app. If you don't have the app installed, please follow this guide: https://help.stampede.ai/en/articles/5721291-how-to-install-the-stampede-insight-app"},{"Header":"2. Press the 'Menu' button on the bottom left of the page."},{"Header":"3. Press on 'Gift Cards'."},{"Header":"4. From here, you will be able to view all the gift cards that your venue has. To redeem a customers gift card, click on the camera icon on the top right of your screen. You may be presented with a pop up asking to allow Stampede access to your camera."},{"Header":"5. To scan a customers gift card, position your camera over the QR code and allow Stampede to read the QR code. Once completed, you will see a screen of how much the gift card is worth and if it has been validated or not."},{"Header":"​"},{"Header":"​"},{"Header":"​"}]},{"Title":"How to redeem a gift card using a QR code scanner","url":"http://help.stampede.ai/en/articles/4598716-gift-card-qr-scanning-and-redeeming"}]},{"name":"Bookings","url":"http://help.stampede.ai/en/collections/3510462-bookings","Articles":[{"Title":"R"},{"Title":"R"},{"Title":"Viewing the bookings main menu","url":"http://help.stampede.ai/en/articles/6206597-viewing-the-bookings-main-menu","Content":[{"Header":"The menu for our bookings is a powerful hub to suit all your needs, allowing you to quickly add bookings, change settings and view features before you click."},{"Header":"Select Venues on the left-hand side, and select your venue\n​"},{"Header":"Click on the Bookings icon. You will be presented with the bookings home page."},{"Header":"Hotbar:"},{"Header":"Your logo."},{"Header":"The current date."},{"Header":"Covers for the day."},{"Header":"Note: If you click on the covers for the day, you will get a break down of their origin"},{"Header":"Create a booking for the day."},{"Header":"The booking Inbox - Gives you a quick way to access any messages related to your bookings."},{"Header":"The search function - Allows you to search for bookings using the customer's name."},{"Header":"The change log - A list of all changes to every booking for that venue, with a search function.\n​\n​How to view your bookings:"},{"Header":"Day planner - A real-time view of bookings."},{"Header":"List view - The run-sheet for today's bookings."},{"Header":"Tables:"},{"Header":"Tables - Configure your tables"},{"Header":"Areas - Create areas to manage your sections"},{"Header":"Combinations - Create table combinations to seat larger bookings"},{"Header":"Dates & Spaces:"},{"Header":"Special Dates - Special dates with different settings to your normal operating settings."},{"Header":"Booking Types - Types of bookings with different settings to your normal bookings."},{"Header":"Settings:"},{"Header":"Links - Lets to create custom links for specific book types."},{"Header":"Design - The page for designing your booking widget."},{"Header":"Configuration - Contains the general configuration for most of the booking system."},{"Header":"Other:"},{"Header":"Reserve (Coming Soon) - Soon to be released! Google reserve, which allows customers to book directly onto the stampede system through google."},{"Header":"Reporting (Coming Soon) - Soon to be released! Allows you in-depth analysis of your bookings."}]},{"Title":"Understanding the main menu.","url":"http://help.stampede.ai/en/articles/6206597-viewing-the-bookings-main-menu"},{"Title":"Setting up Bookings","url":"http://help.stampede.ai/en/collections/3520852-setting-up-bookings"},{"Title":"Managing Bookings","url":"http://help.stampede.ai/en/collections/3520853-managing-bookings"}]},{"name":"Reviews","url":"http://help.stampede.ai/en/collections/3333878-reviews","Articles":[{"Title":"R"},{"Title":"R"},{"Title":"Creating a Review page","url":"http://help.stampede.ai/en/articles/4599049-creating-a-review-page","Content":[{"Header":"Stampede Reviews allows you to create an easy-to-modify review email and link external review sources such as Tripadvisor, Facebook and Google all into one place. Setting source email to your venue of choice along with the external locations will ensure that if you have multiple venues you can keep your pages separate.\n​\nStampede reviews also redirect 4 - 5 star reviews to your linked external review pages and keep all reviews less than 3 stars internal!"},{"Header":"1. Select Reviews on the left-hand side.\n​"},{"Header":"2. Under the pages section, click Add review page. Here you can configure your review page."},{"Header":"3. Within the Email options section click on the email button, to begin editing email options."},{"Header":"4. Start from top to bottom and begin by adding a relevant subject line to your email."},{"Header":"5. Where it says Send From will alter your sender name and reply-to email (Email your customers will be able to respond to). Hit the pencil if you need to add a new sender. This is usually an email like info@yourbusiness.com"},{"Header":"The sender will be selected by default after you use the edit button."},{"Header":"6. Lastly, add the title and text body of your email. Jazz it up with your own touch!"},{"Header":"7. Up next define how much time you would like to have between a customer connecting and them receiving your email. This can vary depending on your type of business so have a good think on how much time would allow your customers to enjoy and reflect on their experience. (If you don’t see this, click on the “Automatically send on customer visit” toggle)"},{"Header":"8. To add a header logo image and background image by clicking on the boxes marked: \"Header logo\" and \"Background Image\"."},{"Header":"9. Platforms allow you to select which review platform (e.g Google, Tripadvisor) you would like to redirect 4/5 star reviews to. See Review Sources Setup for additional help"},{"Header":"10. Make sure that the switch on the email options is set to active."}]},{"Title":"How to create a Reviews Email Template and page","url":"http://help.stampede.ai/en/articles/4599049-creating-a-review-page"},{"Title":"Responding to a Review","url":"http://help.stampede.ai/en/articles/7978456-responding-to-a-review","Content":[{"Header":"Once a customer has left a review, this will be synced to your review page. From here you view and respond to reviews from within Stampede, quickly and easily."},{"Header":"Stampede reviews automatically keep less than 3-star reviews internal and those greater are given the opportunity to post those reviews to your linked 3rd party review platforms.\n​\nReviews will allow you to reply to negative reviews internally, this utilises the Inbox feature, ensure you have set this up prior, see How to Setup Stampede Inbox, if you haven't already.\n​"},{"Header":"Select Reviews from the left-hand side.\n​"},{"Header":"Select Responses to view all reviews from all venues, or navigate to your page to view only those."},{"Header":"You can filter reviews at the top-right, to change the rating, venue or review source (plus more!) Once you have found a review you would like to respond to hit the reply button on the right-hand side of the review.\n​"},{"Header":"If the review is via Stampede, you will be able to utilise the Inbox feature to respond to the review. If via a third party, you will be redirected to that website, to leave a public response.\n​"},{"Header":"Once complete, you can hit the tick button to mark it as so."}]},{"Title":"How to respond to reviews with Stampede","url":"http://help.stampede.ai/en/articles/7978456-responding-to-a-review"},{"Title":"How To View Review Submission","url":"http://help.stampede.ai/en/articles/5963923-how-to-view-review-submission","Content":[{"Header":"Select Reviews on the left-hand side."},{"Header":"Select Responses to view all reviews from all venues, or navigate to your page to view only those."},{"Header":"​"},{"Header":"While in Responses you can filter reviews by clicking on Review Filters at the top of the page."},{"Header":"You can respond to these customers by clicking on the reply button - Once you have contacted the customer you can mark it as completed by clicking on the checkbox.\n​"},{"Header":"Filters include:"},{"Header":"- Rating: Filter your reviews by the stars given.\n- Platform: Filter by the platform the review was placed e.g Facebook, Google, Tripadvisor and Stampede (particularly the negative ones Stampede has prevented from going public).\n- Sentiment: Filter the review by the content of the review if it has a positive, neutral, mixed or negative sentiment.\n- Marked as: Allows you to filter by reviews that have been marked as complete or not complete.\n​"},{"Header":"If you are looking to filter your reviews by certain pages you can do this by clicking on the filter dropdown on the top right and clicking on the review page you would like to filter the reviews for.\n​"},{"Header":"On the left-hand side, you will be able to see the overall rating of your venue(s), amount of reviews per rating and positive or negative keywords. By clicking on the keyword you will be able to see reviews that contain that keyword. These can be positive reviews about 'staff' or 'service' but negative reviews can contain 'cold' or 'slow'."}]},{"Title":"How to review customer review submissions within Stampede.","url":"http://help.stampede.ai/en/articles/5963923-how-to-view-review-submission"},{"Title":"Reviews Source Setup (Google, TripAdvisor, Facebook)","url":"http://help.stampede.ai/en/articles/4598868-reviews-source-setup-google-tripadvisor-facebook","Content":[{"Header":"1. Select Reviews from the left-hand side.\n​"},{"Header":"2. Then either select the pencil icon to edit an already created page or start with a new one by clicking Add Review page. Check out Creating a Review page for steps on this."},{"Header":"3. At the very bottom of the editor, under the Platforms section, you will see a set of boxes like the one in the image below."},{"Header":"Google: You need to make sure your business address is set up in the box. Just write your address and business name, and you should see a little bit of text asking: \"Is XXXX your business?\"."},{"Header":"Facebook: You will need to authorise. Click on “Authorize”, that button will prompt you to login into your Facebook business account (On a separate tab). After that's done, just select the correct Account and Page."},{"Header":"TripAdvisor: All you need to do is paste in the link of your TripAdvisor profile (This is the link that's visible to anyone form a google search etc)."},{"Header":"Happy or Not: This will allow users to quickly leave a 1-5 star rating when reconnecting to the WiFi. This is just like the smiley faces that you may see at the airport asking to rate your experience at that time."},{"Header":"4. You're all done. Any reviews made through the Stampede system that are over 3 stars will be sent through to your sources."}]},{"Title":"How to setup reviews sources.","url":"http://help.stampede.ai/en/articles/4598868-reviews-source-setup-google-tripadvisor-facebook"}]},{"name":"Loyalty","url":"http://help.stampede.ai/en/collections/2619729-loyalty","Articles":[{"Title":"Creating a Loyalty Scheme","url":"http://help.stampede.ai/en/articles/7991889-creating-a-loyalty-scheme","Content":[{"Header":"A loyalty scheme is a great way to reward a customer for lengths of loyal patronage with your establishment and massively impact a customer's view of your brand. In this article I will be showing you how to create a Stampede Loyalty system, and explain how the Stamp card system works."},{"Header":"The Stampede loyalty scheme looks very similar to the typical stamp cards that are synonymous with local cafes and fast food restaurants. The premise is simple, when a customer enters your establishment, makes a purchase, or connects to the WiFi, they will gain a stamp, with enough stamps the user can exchange the digital stamp card for a reward."},{"Header":"Below is a simple guide and detailed explanation of the features of the Loyalty scheme and how they work."},{"Header":"Click the 'Loyalty' icon on the left side of the screen"},{"Header":"Click 'Add loyalty card'"},{"Header":"The loyalty scheme customisation screen is full of options and is highly customisable, do note however: Once a loyalty scheme is created, it cannot be edited. The loyalty scheme creator also comes with a preview image that shows you a completed"},{"Header":"General"},{"Header":"Scheme's name - The name of the loyalty scheme you're creating. (in this example it is Stampede Stamp card)"},{"Header":"Active - Whether or not the loyalty scheme is active and accepting rewards and stamps."},{"Header":"Redemptions"},{"Header":"Allow re-stamps after - Allows you to block re-stamping for a fixed period of time to ensure customers don't double stamp. This can range from 30 seconds to many days."},{"Header":"Stamps to redeem - The number of stamps required to gain a reward."},{"Header":"Reward type - Choose between item-based (free drink, free side, etc) which also adds the Reward code SKU Icon or cash-based (£10 off) which adds a reward amount Icon"},{"Header":"Reward Code SKU - An optional code that can interact with a till/cash register in exchange for your reward."},{"Header":"Terms - The Terms and Conditions of using the loyalty scheme and gaining rewards."},{"Header":"Branding"},{"Header":"Scheme logo - The main logo at the top of your stamp card"},{"Header":"Scheme card colour - The background colour of your scheme, this scheme is sourced from the colours of images and icons added to the loyalty scheme."},{"Header":"Scheme Icon - The icon used to represent stamps on the stamp card"},{"Header":"Scheme Icon background colour - The background colour of your stamp (only applicable if the Icon used has transparency.)"},{"Header":"Optional settings"},{"Header":"Redeem at venue - Select which venue the loyalty scheme can be redeemed at, if none are picked, then it will be available for redemption at all venues."},{"Header":"Auto stamp on in-venue visits - If a customer logs into your WiFi, you can set your Stampede to automatically give them a stamp."},{"Header":"Once your Loyalty card has been created, hit 'Create' in the top right corner of the screen, you will be given a final warning that once the Scheme is created, you cannot edit it. Your loyalty scheme is now complete!"}]},{"Title":"Creating and publishing a Loyalty Scheme","url":"http://help.stampede.ai/en/articles/7991889-creating-a-loyalty-scheme"},{"Title":"How to create a tag (QR & NFC)","url":"http://help.stampede.ai/en/articles/4601970-how-to-create-a-tag-qr-nfc","Content":[{"Header":"In this article I will show you how to create a QR code or NFC tag for a pre-existing loyalty scheme. If you are yet to create a loyalty scheme, you will find a guide to create one here: http://help.stampede.ai/en/articles/7991889-creating-a-loyalty-scheme"},{"Header":"QR Code"},{"Header":"Login to your account at https://product.stampede.ai."},{"Header":"Head over to 'Loyalty' located on the left side of your screen."},{"Header":"As mentioned above, a loyalty scheme is required to create a QR/NFC tag, below is the icon showing the example loyalty scheme created in the article titled 'Creating a Loyalty Scheme'"},{"Header":"In the loyalty scheme, at the top you will see a 'Tags' tab, click that tab."},{"Header":"In the top right corner of the screen you will see the 'Create tag' icon, click that to automatically create the QR code."},{"Header":"Once you have clicked ‘Create Tag’ you will have noticed that it has created a new tag under the type ‘QR’. To view the QR code click on ‘QR’ under type. This will bring a pop up showing your QR code and this will give you the ability to save the QR code as a PNG."},{"Header":"Your QR code has now been created, you can now download/ print your QR code, remember not to let the public have free access to this QR code, each scan will give the individual a stamp."},{"Header":"NFC"},{"Header":"Download the Stampede app"},{"Header":"iOS: https://apps.apple.com/gb/app/insight-for-stampede/id1510236489"},{"Header":"Android:https://play.google.com/store/apps/details?id=ai.stampede"},{"Header":"Once you have downloaded the Stampede app sign in with the same details you use to sign in on your desktop."},{"Header":"Once you have logged in head over to settings, this should be the small cogwheel located on the bottom right of your screen."},{"Header":"Then click ‘Loyalty’."},{"Header":"Select the scheme you’d like to associate the NFC tag with."},{"Header":"Select the plus sign on the top right to add an NFC tag."},{"Header":"A pop up will appear to prompt you to scan the NFC tag. This should look like this:"},{"Header":"Once this has popped up bring your device into close contact with the NFC tag."},{"Header":"Once you have successfully created your Loyalty NFC tag you will be able to see it within your ‘Tags’ section."},{"Header":"Check out our article here to see how customers can redeem a stamp with the QR code you just generated or the NFC tag that you just synced up."}]},{"Title":"How your customers will collect stamps in venue","url":"http://help.stampede.ai/en/articles/4601970-how-to-create-a-tag-qr-nfc"},{"Title":"How to collect a stamp","url":"http://help.stampede.ai/en/articles/4601916-how-to-collect-a-stamp","Content":[{"Header":"1. Download the “My Stamps” app"},{"Header":"iOS: https://apps.apple.com/gb/app/my-stamps/id1530871962"},{"Header":"Android: https://play.google.com/store/apps/details?id=ai.stampede.loyalty"},{"Header":"2. Create an account with Stampede. You can either sign in with Apple on an iOS device, sign in with Google or create an account with your email."},{"Header":"3. Once you have created an account and logged in you can now redeem a stamp within a venue that uses Stampede loyalty. Open the ‘redeem’ tab by pressing the button on the lower right-hand corner."},{"Header":"4. From there you will be able to redeem a stamp via QR code or NFC. We may ask you to approve the usage of your camera so you can scan the QR code."},{"Header":"5. Once you have redeemed a stamp you should see a message come up saying how many stamps are left before you have a fully stamped card."},{"Header":"6. You have now successfully redeemed a stamp. From there you can press the ‘Go to cards’ to view all of your cards and see different cards you have collected from different Stampede Loyalty venues."}]},{"Title":"How to collect a stamp in the Stampede myStamps app","url":"http://help.stampede.ai/en/articles/4601916-how-to-collect-a-stamp"},{"Title":"How to Manually Add a Stamp","url":"http://help.stampede.ai/en/articles/7992260-how-to-manually-add-a-stamp","Content":[{"Header":"In this article, you will learn how to add stamps to a loyalty card manually."},{"Header":"On the panel on the left side of the screen, click 'Loyalty'"},{"Header":"Open an existing loyalty scheme (this is the loyalty scheme created in the previous article, if you don't have a loyalty scheme, follow the link below)"},{"Header":"http://help.stampede.ai/en/articles/7991889-creating-a-loyalty-scheme"},{"Header":"Once you open the loyalty page, you will see the customers that are enrolled into the scheme, when the account was created, how many redemptions they've made and the number of stamps they have."},{"Header":"In the top right corner of the page, click the 'Add Stamps' button"},{"Header":"Search for the customer using their email address."},{"Header":"Select the number of stamps, then click 'Add stamps', once the icon stops presenting the spinning loading circle, the stamp has been added. the menu will not close, so be careful not to add the stamp twice."}]},{"Title":"Manually adding a stamp to a loyalty card","url":"http://help.stampede.ai/en/articles/7992260-how-to-manually-add-a-stamp"},{"Title":"How to redeem a fully stamped card","url":"http://help.stampede.ai/en/articles/4601873-how-to-redeem-a-fully-stamped-card","Content":[{"Header":"1. Download the “My Stamps” app"},{"Header":"iOS: https://apps.apple.com/gb/app/my-stamps/id1530871962"},{"Header":"Android: https://play.google.com/store/apps/details?id=ai.stampede.loyalty"},{"Header":"2. Sign in to Stampede with the same email that has your fully stamped card."},{"Header":"3. Flick through the cards and find the card that says ‘Reward waiting’. The number shown is how many fully stamped cards you have. Click the ‘Reward waiting’ button and this will then show your fully stamped card."},{"Header":"4. When you are at the venue and the server asks to see your card hit ‘Redeem Card’."},{"Header":"When you redeem this card you will have 3 minutes to show it to a server, from there it will be removed from your account"},{"Header":"5. Once you have shown the server your redeemed card hit ‘Redeemed’. This will bring you back to the home screen where all your cards sit."},{"Header":"6. You have successfully redeemed your fully stamped card! Enjoy your free item or discount and we hope to see you with another fully stamped card soon.\n​"},{"Header":"​"}]},{"Title":"How your customers will redeem completed loyalty cards","url":"http://help.stampede.ai/en/articles/4601873-how-to-redeem-a-fully-stamped-card"},{"Title":"NFC compatibility","url":"http://help.stampede.ai/en/articles/7995046-nfc-compatibility","Content":[{"Header":"When using the Stampede Loyalty feature, you may encounter some customers having issues when scanning the NFC tag. The reason for this can be as follows:"},{"Header":"The device does not have an NFC chip reader."},{"Header":"The device does not have the NFC chip reader enabled"},{"Header":"The device may have a faulty NFC chip reader"},{"Header":"I have attached a table below that includes all the devices in the market that have a compatible NFC chip reader. If you don't see the customers device in this table, we recommend that you ask the customer to receive a stamp with a QR code. You can set up a QR code stamp here."},{"Header":"Acer Cloud Mobile"},{"Header":"Samsung Galaxy A7 (2018)"},{"Header":"Huawei TalkBand B1"},{"Header":"Acer E320 Liquid Express"},{"Header":"Samsung Galaxy Ace 2"},{"Header":"iBerry Auxus Nuclea N2"},{"Header":"Acer Liquid Glow"},{"Header":"Samsung Galaxy Ace 4 LTE"},{"Header":"iOcean X8"},{"Header":"Acer Liquid S2"},{"Header":"Samsung Galaxy Ace Style"},{"Header":"Jolla by Jolla"},{"Header":"Adlink IMX-3000"},{"Header":"Samsung Galaxy Alpha"},{"Header":"Kuoziro FT701W NFC Tablet"},{"Header":"Alcatel Idol 4"},{"Header":"Samsung Galaxy Avant"},{"Header":"Kyocera Duraforce Pro"},{"Header":"Alcatel One Touch 922"},{"Header":"Samsung Galaxy Axiom/Samsung Galaxy Admire 2"},{"Header":"Kyocera Hydro Elite"},{"Header":"Alcatel One Touch 996"},{"Header":"Samsung Galaxy C7"},{"Header":"Kyocera Hydro Icon"},{"Header":"Alcatel Onetouch Idol 2"},{"Header":"Samsung Galaxy C7 Pro"},{"Header":"Kyocera Hydro Vibe"},{"Header":"Alcatel Onetouch Idol 2 Mini S"},{"Header":"Samsung Galaxy C9 Pro"},{"Header":"Kyocera Torque"},{"Header":"Alcatel Onetouch Idol 2S"},{"Header":"Samsung Galaxy Core 2"},{"Header":"Lenovo K800"},{"Header":"Alcatel Onetouch Pop Fit"},{"Header":"Samsung Galaxy Core Advance"},{"Header":"Lenovo ThinkPad Tablet 2"},{"Header":"Apple iPhone 11 and iPhone 11 Pro"},{"Header":"Samsung Galaxy Core LTE"},{"Header":"Lenovo Vibe X3"},{"Header":"Apple iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max"},{"Header":"Samsung Galaxy Exhilarate"},{"Header":"LG Fx0"},{"Header":"Apple iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max"},{"Header":"Samsung Galaxy Express"},{"Header":"LG G Flex"},{"Header":"Apple iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max"},{"Header":"Samsung Galaxy Express 2"},{"Header":"LG G Flex 2"},{"Header":"Apple iPhone 6 and iPhone 6 Plus"},{"Header":"Samsung Galaxy Grand 2 LTE"},{"Header":"LG G Pro 2"},{"Header":"Apple iPhone 6s and iPhone 6s Plus"},{"Header":"Samsung Galaxy Grand Prime"},{"Header":"LG G2"},{"Header":"Apple iPhone 7 and iPhone 7 Plus"},{"Header":"Samsung Galaxy J5"},{"Header":"LG G3"},{"Header":"Apple iPhone 8 and iPhone 8 Plus"},{"Header":"Samsung Galaxy J7"},{"Header":"LG G3 Beat/LG G3 S"},{"Header":"Apple iPhone SE"},{"Header":"Samsung Galaxy K Zoom"},{"Header":"LG G4"},{"Header":"Apple iPhone X"},{"Header":"Samsung Galaxy Light"},{"Header":"LG G5"},{"Header":"Apple iPhone XR"},{"Header":"Samsung Galaxy Mega"},{"Header":"LG G6"},{"Header":"Apple iPhone Xs and iPhone Xs Max"},{"Header":"Samsung Galaxy Mini 2"},{"Header":"LG G7 ThinQ"},{"Header":"Apple Watch"},{"Header":"Samsung Galaxy Note"},{"Header":"LG Intuition"},{"Header":"Archos New Diamond"},{"Header":"Samsung Galaxy Note 10/10+"},{"Header":"LG KU380-NFC"},{"Header":"Asmaitha Sruta 7″ Tablet"},{"Header":"Samsung Galaxy Note 3"},{"Header":"LG L50"},{"Header":"Asus MeMO Pad 8 (ME581CL)"},{"Header":"Samsung Galaxy Note 4"},{"Header":"LG L70"},{"Header":"Asus Padfone 2"},{"Header":"Samsung Galaxy Note 5"},{"Header":"LG L90"},{"Header":"Asus Padfone Infinity"},{"Header":"Samsung Galaxy Note 8"},{"Header":"LG Mach"},{"Header":"Asus Vivo Tab"},{"Header":"Samsung Galaxy Note 9"},{"Header":"LG Optimus 3D Max"},{"Header":"Asus Vivo Tab RT"},{"Header":"Samsung Galaxy Note II"},{"Header":"LG Optimus 4X HD"},{"Header":"Asus VivoTab Smart"},{"Header":"Samsung Galaxy Note20 Ultra"},{"Header":"LG Optimus Elite"},{"Header":"Asus ZenFone 2"},{"Header":"Samsung Galaxy Premier"},{"Header":"LG Optimus G"},{"Header":"Asus Zenfone 4"},{"Header":"Samsung Galaxy Round"},{"Header":"LG Optimus L5"},{"Header":"Asus Zenfone 5"},{"Header":"Samsung Galaxy Rugby LTE/Pro"},{"Header":"LG Optimus L7"},{"Header":"Asus Zenfone 6"},{"Header":"Samsung Galaxy S Advance"},{"Header":"LG Optimus LTE"},{"Header":"BBK Vivo Xplay"},{"Header":"Samsung Galaxy S Blaze 4G"},{"Header":"LG Optimus LTE Tag"},{"Header":"Benq T80"},{"Header":"Samsung Galaxy S II"},{"Header":"LG Optimus Net"},{"Header":"BlackBerry Bold 9790"},{"Header":"Samsung Galaxy S II Plus"},{"Header":"LG Optimus Vu"},{"Header":"BlackBerry Bold 9900/9930"},{"Header":"Samsung Galaxy S III"},{"Header":"LG Phoenix 2"},{"Header":"BlackBerry Classic"},{"Header":"Samsung Galaxy S III Mini"},{"Header":"LG T530 Ego"},{"Header":"BlackBerry Curve 9350/9360/9370"},{"Header":"Samsung Galaxy S21, S21 Plus and S21 Ultra"},{"Header":"LG V10"},{"Header":"BlackBerry Curve 9380"},{"Header":"Samsung Galaxy S22, S22+ and S22 Ultra"},{"Header":"LG V20"},{"Header":"BlackBerry Dtek50"},{"Header":"Samsung Galaxy S23, S23+ and S23 Ultra"},{"Header":"LG Viper"},{"Header":"BlackBerry Dtek60"},{"Header":"Samsung Galaxy S4"},{"Header":"LG Volt"},{"Header":"BlackBerry KEY2"},{"Header":"Samsung Galaxy S4 Active"},{"Header":"Lumigon T2"},{"Header":"BlackBerry KEYone"},{"Header":"Samsung Galaxy S4 Mini"},{"Header":"Lumigon T2 HD"},{"Header":"BlackBerry Motion"},{"Header":"Samsung Galaxy S4 Zoom"},{"Header":"Lumigon T3"},{"Header":"BlackBerry Passport"},{"Header":"Samsung Galaxy S5"},{"Header":"Megafon Mint"},{"Header":"BlackBerry PlayBook"},{"Header":"Samsung Galaxy S5 Active/Sport"},{"Header":"Meizu MX3"},{"Header":"BlackBerry Priv"},{"Header":"Samsung Galaxy S5 Mini"},{"Header":"Meizu MX4 Pro"},{"Header":"BlackBerry Q10"},{"Header":"Samsung Galaxy S6"},{"Header":"Microsoft Lumia 640"},{"Header":"BlackBerry Q5"},{"Header":"Samsung Galaxy S6 Active"},{"Header":"Microsoft Lumia 650"},{"Header":"BlackBerry Z10"},{"Header":"Samsung Galaxy S6 Edge"},{"Header":"Microsoft Lumia 950"},{"Header":"BlackBerry Z30"},{"Header":"Samsung Galaxy S7"},{"Header":"Microsoft Lumia 950 XL"},{"Header":"Blackview BV9800"},{"Header":"Samsung Galaxy S7 Edge"},{"Header":"Moto G5S/Moto G5S Plus"},{"Header":"Blackview BV9800 Pro"},{"Header":"Samsung Galaxy S8"},{"Header":"Motorola Droid Maxx"},{"Header":"Blu Life Pure XL"},{"Header":"Samsung Galaxy S8 Plus"},{"Header":"Motorola Droid Mini"},{"Header":"BQ Aquaris M5.5"},{"Header":"Samsung Galaxy Stratosphere II"},{"Header":"Motorola Droid Razr"},{"Header":"BWC ToughSlate 7″"},{"Header":"Samsung Galaxy Victory 4G LTE"},{"Header":"Motorola Droid Razr HD"},{"Header":"C-Mii 1"},{"Header":"Samsung Galaxy Watch5 and Watch5 Pro"},{"Header":"Motorola Droid Razr M"},{"Header":"C-Mii 3"},{"Header":"Samsung Galaxy XCover Pro"},{"Header":"Motorola Droid Razr M 4G LTE"},{"Header":"Casio DT-X8"},{"Header":"Samsung Galaxy Young"},{"Header":"Motorola Droid Razr Maxx HD"},{"Header":"Casio G’zOne CA-201L"},{"Header":"Samsung Galaxy Z Flip"},{"Header":"Motorola Droid Turbo"},{"Header":"Casio IT-800"},{"Header":"Samsung Galaxy Z Flip4"},{"Header":"Motorola Droid Turbo 2/Moto X Force"},{"Header":"Cat S60"},{"Header":"Samsung Galaxy Z Fold3"},{"Header":"Motorola Droid Ultra"},{"Header":"Cetrix CB250"},{"Header":"Samsung Galaxy Z Fold4"},{"Header":"Motorola MC75A HF"},{"Header":"Cetrix CD661"},{"Header":"Samsung S5230 NFC"},{"Header":"Motorola Moto E4"},{"Header":"Cetrix CT973G"},{"Header":"Samsung S5260 NFC"},{"Header":"Motorola Moto G5 Plus"},{"Header":"Cetrix CV300"},{"Header":"Samsung SHW-A170K"},{"Header":"Motorola Moto G6/Moto G6 Plus"},{"Header":"Dell Venue 11 Pro"},{"Header":"Samsung Wave 578"},{"Header":"Motorola Moto G7/Moto G7 Plus"},{"Header":"DLI 9000"},{"Header":"Samsung Wave M"},{"Header":"Motorola Moto G8 Plus"},{"Header":"Doogee S60 and S60 Lite"},{"Header":"Samsung Wave Y"},{"Header":"Motorola Moto X"},{"Header":"Doogee S70 and S70 Lite"},{"Header":"Samsung Windows RT Ativ Tablet"},{"Header":"Motorola Moto X Play"},{"Header":"Doogee S80 and S80 Lite"},{"Header":"Samsung WP8 Ativ S"},{"Header":"Motorola Moto X4"},{"Header":"Elephone P9000"},{"Header":"Sharp Aquos Phone Serie"},{"Header":"Motorola Moto Z"},{"Header":"Essential PH-1"},{"Header":"Sharp Aquos Phone Zeta"},{"Header":"Motorola Moto Z Play"},{"Header":"Faea F1"},{"Header":"Sharp RW-T107 NFC Tablet"},{"Header":"Motorola Moto Z2 Force"},{"Header":"Faea F2"},{"Header":"Sharp RW-T110 NFC Tablet"},{"Header":"Motorola Moto Z2 Play"},{"Header":"Faea F2S"},{"Header":"Smartisan T2"},{"Header":"Motorola One Action"},{"Header":"Fairphone 3"},{"Header":"Sonim XP1301 Core NFC"},{"Header":"Motorola One Vision"},{"Header":"Famoco FX-100"},{"Header":"Sonim XPand NFC"},{"Header":"Motorola One Zoom"},{"Header":"Firefox OS Flame"},{"Header":"Sony Digital Paper DPT-RP1"},{"Header":"Motorola Photon Q 4G LTE"},{"Header":"Fujitsu Arrows A"},{"Header":"Sony SWR10 SmartBand"},{"Header":"Motorola Razr D3"},{"Header":"Fujitsu Arrows µ F-07D"},{"Header":"Sony Vaio Fit"},{"Header":"Motorola Razr i/MT788"},{"Header":"Fujitsu Arrows Kiss"},{"Header":"Sony Xperia Acro S"},{"Header":"MTS 975"},{"Header":"Fujitsu Arrows Tab"},{"Header":"Sony Xperia AX"},{"Header":"Nextbit Robin"},{"Header":"Fujitsu Arrows V"},{"Header":"Sony Xperia C5 Ultra"},{"Header":"Nokia 3"},{"Header":"G.To N800"},{"Header":"Sony Xperia E3 Dual"},{"Header":"Nokia 5"},{"Header":"Gentag GT-601v2"},{"Header":"Sony Xperia Ion"},{"Header":"Nokia 6"},{"Header":"Gionee Elife E7"},{"Header":"Sony Xperia L"},{"Header":"Nokia 603"},{"Header":"Google Nexus 10"},{"Header":"Sony Xperia M"},{"Header":"Nokia 700"},{"Header":"Google Nexus 5"},{"Header":"Sony Xperia M2"},{"Header":"Nokia 701"},{"Header":"Google Nexus 5X"},{"Header":"Sony Xperia M5"},{"Header":"Nokia 801T"},{"Header":"Google Nexus 6"},{"Header":"Sony Xperia P"},{"Header":"Nokia 808 PureView"},{"Header":"Google Nexus 6P"},{"Header":"Sony Xperia S"},{"Header":"Nokia C7/Astound"},{"Header":"Google Nexus 7 (2013)"},{"Header":"Sony Xperia Sola"},{"Header":"Nokia G50"},{"Header":"Google Nexus 9"},{"Header":"Sony Xperia SP"},{"Header":"Nokia Lumia 1020"},{"Header":"Google Pixel"},{"Header":"Sony Xperia T"},{"Header":"Nokia Lumia 1520"},{"Header":"Google Pixel 2 and Google Pixel 2 XL"},{"Header":"Sony Xperia T2 Ultra"},{"Header":"Nokia Lumia 2520"},{"Header":"Google Pixel 6 and Pixel 6 Pro"},{"Header":"Sony Xperia Tablet Z"},{"Header":"Nokia Lumia 610 NFC"},{"Header":"Google Pixel 7 and Pixel 7 Pro"},{"Header":"Sony Xperia V"},{"Header":"Nokia Lumia 620"},{"Header":"Google Pixel 7a"},{"Header":"Sony Xperia VL"},{"Header":"Nokia Lumia 720"},{"Header":"Google Pixel Fold"},{"Header":"Sony Xperia XZ Premium"},{"Header":"Nokia Lumia 730/735"},{"Header":"Google Pixel Tablet"},{"Header":"Sony Xperia XZ1 Compact"},{"Header":"Nokia Lumia 820"},{"Header":"Google Pixel XL"},{"Header":"Sony Xperia XZs"},{"Header":"Nokia Lumia 830"},{"Header":"Google Project Tango tablet"},{"Header":"Sony Xperia Z"},{"Header":"Nokia Lumia 920"},{"Header":"Hike X1"},{"Header":"Sony Xperia Z Ultra"},{"Header":"Nokia Lumia 925"},{"Header":"Hike X1D"},{"Header":"Sony Xperia Z1"},{"Header":"Nokia Lumia 928"},{"Header":"Hisense Sero 7 Pro"},{"Header":"Sony Xperia Z1 Compact"},{"Header":"Nokia Lumia 930"},{"Header":"HP Elitebook Revolve"},{"Header":"Sony Xperia Z2"},{"Header":"Nokia Lumia Icon"},{"Header":"HP Elitepad 900"},{"Header":"Sony Xperia Z2 Tablet"},{"Header":"Nokia N9"},{"Header":"HTC Desire 500"},{"Header":"Sony Xperia Z3"},{"Header":"Nokia Oro"},{"Header":"HTC Desire 510"},{"Header":"Sony Xperia Z3 Compact"},{"Header":"OnePlus 3"},{"Header":"HTC Desire 610"},{"Header":"Sony Xperia Z5"},{"Header":"OnePlus 5"},{"Header":"HTC Desire 620"},{"Header":"Sony Xperia ZL"},{"Header":"OnePlus 5T"},{"Header":"HTC Desire 816"},{"Header":"Sony Xperia ZR"},{"Header":"OnePlus 6"},{"Header":"HTC Desire C"},{"Header":"TazTag TazPad"},{"Header":"OnePlus 7T"},{"Header":"HTC Desire Eye"},{"Header":"TazTag TPH-One"},{"Header":"OnePlus 8 and OnePlus 8 Pro"},{"Header":"HTC Droid DNA/HTC J Butterfly"},{"Header":"The Toughphone Defender"},{"Header":"OnePlus 8T"},{"Header":"HTC Droid Incredible 4G LTE"},{"Header":"THL 5000"},{"Header":"OnePlus One"},{"Header":"HTC Evo 4G LTE"},{"Header":"Toughshield R-500"},{"Header":"Oppo Find 5"},{"Header":"HTC First"},{"Header":"Toughshield T700"},{"Header":"Oppo Find 7"},{"Header":"HTC Incredible"},{"Header":"Turkcell MaxiPRO5"},{"Header":"Oppo N1"},{"Header":"HTC Mini"},{"Header":"Turkcell T11/ZTE Racer II"},{"Header":"Oppo R15 Pro"},{"Header":"HTC One"},{"Header":"Turkcell T40"},{"Header":"Orange Infinity 996"},{"Header":"HTC One M8"},{"Header":"Umi Cross"},{"Header":"Orange San Diego"},{"Header":"HTC One M9"},{"Header":"Umi X2S"},{"Header":"OrientPhone P6 Plus"},{"Header":"HTC One Max"},{"Header":"Umidigi X"},{"Header":"Panasonic BizPad"},{"Header":"HTC One SV"},{"Header":"Vertu Constellation"},{"Header":"Panasonic Eluga"},{"Header":"HTC One VX"},{"Header":"Vertu Ti"},{"Header":"Panasonic Eluga Power"},{"Header":"HTC One X/XL"},{"Header":"Vodafone Smart 4 Power"},{"Header":"Pantech Discover"},{"Header":"HTC Ruby/Amaze 4G"},{"Header":"Vodafone Smart 4 Turbo"},{"Header":"Pantech Sky Vega LTE"},{"Header":"HTC U Play"},{"Header":"Vodafone Smart III"},{"Header":"Pantech Sky Vega Racer"},{"Header":"HTC U Ultra"},{"Header":"Xiaomi Mi 2A"},{"Header":"Philips Xenium W336"},{"Header":"HTC U11"},{"Header":"Xiaomi Mi 5 and Mi 5 Pro"},{"Header":"Porsche Design Huawei Mate 10"},{"Header":"HTC Windows Phone 8X"},{"Header":"Xiaomi Mi Mix"},{"Header":"Porsche Design P’9981"},{"Header":"Huawei Ascend G300"},{"Header":"Xiaomi Mi Mix 2"},{"Header":"Porsche Design P’9982"},{"Header":"Huawei Ascend G6 4G"},{"Header":"Xiaomi Mi Note 2"},{"Header":"Prada phone by LG 3.0"},{"Header":"Huawei Ascend G600"},{"Header":"Xiaomi Mi3"},{"Header":"Razer Phone"},{"Header":"Huawei Ascend G7"},{"Header":"Xiaomi Poco X3 NFC"},{"Header":"Razer Phone 2"},{"Header":"Huawei Ascend Mate 7"},{"Header":"Xolo X900"},{"Header":"Runbo X6"},{"Header":"Huawei Ascend P2"},{"Header":"Yota Devices YotaPhone (2014)"},{"Header":"Samsung Ativ Odyssey"},{"Header":"Huawei Ascend P7"},{"Header":"Yulong Coolpad 8870 NFC"},{"Header":"Samsung Ativ S Neo"},{"Header":"Huawei Ascend Y201"},{"Header":"Zopo ZP998"},{"Header":"Samsung Ativ SE"},{"Header":"Huawei G620S"},{"Header":"ZTE Axon"},{"Header":"Samsung Galaxy A3"},{"Header":"Huawei Honor 6"},{"Header":"ZTE Blade II"},{"Header":"Samsung Galaxy A3 (2016)"},{"Header":"Huawei Honor 8"},{"Header":"ZTE Flash"},{"Header":"Samsung Galaxy A3 (2017)"},{"Header":"Huawei Honor 9"},{"Header":"ZTE GoTa GH800"},{"Header":"Samsung Galaxy A5 (2016)"},{"Header":"Huawei Mate 10 and Huawei Mate 10 Pro"},{"Header":"ZTE Grand X IN"},{"Header":"Samsung Galaxy A5 (2017)"},{"Header":"Huawei Mate 8"},{"Header":"ZTE Kis"},{"Header":"Samsung Galaxy A7 (2016)"},{"Header":"Huawei Mate 9"},{"Header":"ZTE Nubia Z5"},{"Header":"Samsung Galaxy A7 (2017)"},{"Header":"Huawei P10"},{"Header":"ZTE Orbit"},{"Header":"Huawei P10 Plus"},{"Header":"ZTE PF200"},{"Header":"Huawei P8"},{"Header":"ZTE R233"},{"Header":"Huawei Sonic/Turkcell T20"},{"Header":"ZTE Turkcell MaxiPLUS5"}]},{"Title":"Which devices are capable of using NFC tags.","url":"http://help.stampede.ai/en/articles/7995046-nfc-compatibility"},{"Title":"How to create a scheme","url":"http://help.stampede.ai/en/articles/4601939-how-to-create-a-scheme","Content":[{"Header":"A loyalty scheme is a great way to reward a customer for lengths of loyal patronage with your establishment and massively impact a customer's view of your brand. In this article I will be showing you how to create a Stampede Loyalty system, and explain how the Stamp card system works."},{"Header":"The Stampede loyalty scheme looks very similar to the typical stamp cards that are synonymous with local cafes and fast food restaurants. The premise is simple, when a customer enters your establishment, makes a purchase, or connects to the WiFi, they will gain a stamp, with enough stamps the user can exchange the digital stamp card for a reward."},{"Header":"Below is a simple guide and detailed explanation of the features of the Loyalty scheme and how they work."},{"Header":"Click the 'Loyalty' icon on the left side of the screen"},{"Header":"Click 'Add loyalty card'"},{"Header":"The loyalty scheme customisation screen is full of options and is highly customisable, do note however: Once a loyalty scheme is created, it cannot be edited. The loyalty scheme creator also comes with a preview image that shows you a completed"},{"Header":"General"},{"Header":"Scheme's name - The name of the loyalty scheme you're creating. (in this example it is Stampede Stamp card)"},{"Header":"Active - Whether or not the loyalty scheme is active and accepting rewards and stamps."},{"Header":"Redemptions"},{"Header":"Allow re-stamps after - Allows you to block re-stamping for a fixed period of time to ensure customers don't double stamp. This can range from 30 seconds to many days."},{"Header":"Stamps to redeem - The number of stamps required to gain a reward."},{"Header":"Reward type - Choose between item-based (free drink, free side, etc) which also adds the Reward code SKU Icon or cash-based (£10 off) which adds a reward amount Icon"},{"Header":"Reward Code SKU - An optional code that can interact with a till/cash register in exchange for your reward."},{"Header":"Terms - The Terms and Conditions of using the loyalty scheme and gaining rewards."},{"Header":"Branding"},{"Header":"Scheme logo - The main logo at the top of your stamp card"},{"Header":"Scheme card colour - The background colour of your scheme, this scheme is sourced from the colours of images and icons added to the loyalty scheme."},{"Header":"Scheme Icon - The icon used to represent stamps on the stamp card"},{"Header":"Scheme Icon background colour - The background colour of your stamp (only applicable if the Icon used has transparency.)"},{"Header":"Optional settings"},{"Header":"Redeem at venue - Select which venue the loyalty scheme can be redeemed at, if none are picked, then it will be available for redemption at all venues."},{"Header":"Auto stamp on in-venue visits - If a customer logs into your WiFi, you can set your Stampede to automatically give them a stamp."},{"Header":"Once your Loyalty card has been created, hit 'Create' in the top right corner of the screen, you will be given a final warning that once the Scheme is created, you cannot edit it. Your loyalty scheme is now complete!"}]},{"Title":"Set up a loyalty scheme for your customers to collect stamps on each visit.","url":"http://help.stampede.ai/en/articles/4601939-how-to-create-a-scheme"}]},{"name":"Integrations","url":"http://help.stampede.ai/en/collections/2622362-integrations","Articles":[{"Title":"R"},{"Title":"R"},{"Title":"Access Group Integration","url":"http://help.stampede.ai/en/articles/5901534-access-group-integration","Content":[{"Header":"Begin by access the stampede product, at the bottom left icon, click the profile icon, then 'Integration'"},{"Header":"Click on the \"Add Integration\" button next to Access Group"},{"Header":"You will be prompted with a pop up to enter your account details. Enter the details that you use to sign in to Access Group. Once entered, click on save."},{"Header":"**You will need to have download permissions within Access Group. You can check this by heading to the customer tab within Access Group and being able to export/download data. If you are unable to download this data, contact your administrator to allow you access**"},{"Header":"Once you have clicked save, you will be prompted with venue mapping. Map your Access Group venues to your Stampede venues and click on save. Once saved, you have completed the Access Group Integration. You should see booking data go into Stampede."}]},{"Title":"Sync booking data to Stampede from Access Group (DesignMyNight/Collins)","url":"http://help.stampede.ai/en/articles/5901534-access-group-integration"},{"Title":"How to link up your storekit integration","url":"http://help.stampede.ai/en/articles/5778183-how-to-link-up-your-storekit-integration","Content":[{"Header":"Get all of your order data from storekit into Stampede with a few simple steps. By doing this you can start to market to your customers and see an accurate report of your ROI with marketing campaigns."},{"Header":"1. Within the Stampede dashboard, click on account > integrations"},{"Header":"2. Click on 'Add Integration' for storekit."},{"Header":"3. A pop up will appear of all your sync links, click on 'Create new sync link' to create a new one."},{"Header":"4. Select a site to sync any data that is generated within store kit. Once selected, click on 'create'."},{"Header":"5. You should see a new generated sync link, click on the storekit link to copy it to your clipboard."},{"Header":"6. Sign in to your storekit dashboard. Once signed in, click on stores."},{"Header":"7. Find the store you would like to integrate with and then click on 'Store Settings'."},{"Header":"8. Within the integrations section, click on 'Stampede'."},{"Header":"9. Paste the link that you generated within the Stampede dashboard and click on save."},{"Header":"10. Once you have saved the integration you are done! Any data that is collected through storekit will appear within the Transaction tab in Stampede. You can see this tab within customers > transactions."}]},{"Title":"How to get order data from Storekit into Stampede","url":"http://help.stampede.ai/en/articles/5778183-how-to-link-up-your-storekit-integration"},{"Title":"Connecting Stampede and Zapier","url":"http://help.stampede.ai/en/articles/4605958-connecting-stampede-and-zapier","Content":[{"Header":"1. Log into your Stampede product, at the bottom left corner of your screen you will see a profile icon, click that, then click integrations."},{"Header":"2. On the Zapier tab, choose \"Add integration\"."},{"Header":"3. A new tab in your browser will be opened asking you to login to your Zapier account. It will look like this:"},{"Header":"Hit the plus sign to get started."},{"Header":"Once you’ve logged in, it will take you to where you create your first Zap!"}]},{"Title":"To connect Stampede to your other applications via Zapier, you need to connect the two accounts together.","url":"http://help.stampede.ai/en/articles/4605958-connecting-stampede-and-zapier"},{"Title":"Creating a Zap","url":"http://help.stampede.ai/en/articles/4605962-creating-a-zap","Content":[{"Header":"1. Log into your Zapier account."},{"Header":"2. You’ll be greeted with a \"Create this Zap\" button in a new tab where you can login to Zapier."},{"Header":"3. Choose what event you want to cause the trigger and select \"Continue\". In this step you will also choose Stampede as a the first app."},{"Header":"4. The next step will involve you logging in to your Stampede account in a separate tab that will open once you click on \"Add new account\"."},{"Header":"5. Now, use the drop-down presented to pick your location."},{"Header":"6. You’ll now be asked to test this step. You can say yes to this or skip the test."},{"Header":"7. Find Data: This step is basically a test to see if you can pull through the data you need. It will give you a preview similar to the one below where you can see things like email, phone names, etc."},{"Header":"8. Choose the App you want to fire the data to: Now, choose the app you want to push to (over 750 available!) in the search bar. The example here is Constant Contact."},{"Header":"9. Select the action you want to be performed and hit \"Save + Continue\"."},{"Header":"10. Now you have to connect the action account (Constant Contact in this example). Click the \"Connect/Edit an Account\" button."},{"Header":"This will open a new window for you to input your login details for the action app.\nPut these in, then go back to Zapier and select ‘Save + Continue’."},{"Header":"11. Now it’s going to ask you to fill in particulars of what you want to happen. Here's where you map out all the boxes with their contact details. I.E: Email - to a customer email."},{"Header":"Choose what you want and hit ‘Continue’."},{"Header":"12. It will now want to test the Zap. Hit \"Create & Continue\"."},{"Header":"13. It will come back as test successful! Hit \"Finish\". You can test and review with the buttons below."},{"Header":"Now, switch it on!"}]},{"Title":"Create the link between Stampede and Zapier app library","url":"http://help.stampede.ai/en/articles/4605962-creating-a-zap"},{"Title":"Setting Up TextLocal Integration","url":"http://help.stampede.ai/en/articles/4605916-setting-up-textlocal-integration","Content":[{"Header":"1. Log into your TextLocal account, select Settings > API Keys."},{"Header":"2. Select \"Create New Key\"."},{"Header":"3. Hit \"Save new key\"."},{"Header":"4. Copy the API key you just generated in TextLocal and bring it to the Stampede portal. You'll have to go to your venue settings on https://product.stampede.ai/venue/integration-sync"},{"Header":"5. Go to the TextLocal option and hit \"Add\". Paste the API key onto the window that will pop up."},{"Header":"6. Hit save and use the new \"Settings\" button that replaces the \"Add\" button."},{"Header":"7. Set the list you'd like populated with Stampede data and you're good to go!"}]},{"Title":"You can setup Stampede so that it feeds in your data into TextLocal for real-time database growth.","url":"http://help.stampede.ai/en/articles/4605916-setting-up-textlocal-integration"},{"Title":"Setting Up Campaign Monitor Integration","url":"http://help.stampede.ai/en/articles/4605931-setting-up-campaign-monitor-integration","Content":[{"Header":"1. Log into your Campaign Monitor account, select Account Settings."},{"Header":"2. Then select the API Keys section."},{"Header":"3. Click \"Show API Key\" and copy the value that appears."},{"Header":"4. After copying the API key you just generated in Campaign Monitor, bring it to the Stampede portal. https://product.stampede.ai/"},{"Header":"5.In the bottom left corner, click the profile icon, then click 'integration' under the organisation tab"},{"Header":"6. Go to the Campaign Monitor option and hit \"Add\". Paste the API key onto the window that will pop up."},{"Header":"7. Hit save and use the new \"Settings\" button that replaces the \"Add\" button."},{"Header":"8. Set the list you'd like populated with Stampede data and you're good to go!"}]},{"Title":"You can setup Stampede so that it feeds in your data into Campaign monitor for real-time database growth.","url":"http://help.stampede.ai/en/articles/4605931-setting-up-campaign-monitor-integration"},{"Title":"Zapier & Stampede Explained","url":"http://help.stampede.ai/en/articles/4605945-zapier-stampede-explained","Content":[{"Header":"Zapier Intro"},{"Header":"Zapier is a tool that allows you to connect apps you use every day to automate tasks and save time.\n​"},{"Header":"You can connect Stampede with 750+ apps via the Zapier integration to make your own automation. It's also quick and super easy to set up - you don't need to be a developer - you just need 20 minutes and a brew :)\n​"},{"Header":"This feature is still in Beta which means we’re still expanding our Zapier integration and functionality is limited. But no worries, it can still do some cool stuff! Also, being in beta means that you can help us decide what it does!"},{"Header":"What can it do?\n​It can push a contact’s information from Stampede to any compatible application based on your chosen rules; See the list of connected apps here - https://zapier.com/apps."},{"Header":"Why would you want to do this?"},{"Header":"If you are using any 3rd party marketing tools i.e. MailChimp then exporting your contacts from Stampede then into Mailchimp will need to be done regularly and is prone to mistakes. You can save loads of time and stop worrying about duplicate data by integrating!"},{"Header":"​"}]},{"Title":"Setting Up MailChimp Integration","url":"http://help.stampede.ai/en/articles/4605938-setting-up-mailchimp-integration","Content":[{"Header":"1. Sign into your Mailchimp account."},{"Header":"2. Click this link to navigate to the API Keys section of your Mailchimp account: Your API Keys"},{"Header":"3. Copy an existing API key or click the Create A Key button."},{"Header":"4. Copy the API key you just generated/copied in MailChimp and bring it to the Stampede portal. Head over to 'settings' then 'integrations'."},{"Header":"5. Go to the MailChimp option and hit \"Add Integration\". Paste the API key onto the window that will pop up."},{"Header":"6. Hit save and set the list you'd like populated with Stampede data and you're good to go!"}]},{"Title":"You can setup Stampede so that it feeds in your data into Mailchimp for real-time database growth.","url":"http://help.stampede.ai/en/articles/4605938-setting-up-mailchimp-integration"},{"Title":"Meta Integration","url":"http://help.stampede.ai/en/articles/9254802-meta-integration","Content":[{"Header":"Meta Integration allows you to sync lead campaigns on Facebook into Stampede and sync segments from Stampede in custom Facebook audiences.\n​\nThis will allow you to create audiences with Stampede segments for use in Facebook ads to retarget customers. Helping you acquire new customers and retain existing ones. For example, you can target a customer who has viewed your advert and never visited your venue."},{"Header":"1) Click on Marketing on the left-hand side. Then Select Meta."},{"Header":"2) Connect your Meta account by clicking the Connect Meta Account button at the top right. This will bring you to Facebook allowing you to sync Stampede to your ads account.\n​"},{"Header":"3) Once connected you will see two new objects present on the Meta page within Stampede:\n​\n​Synced Ad Accounts - Displays all the ad accounts that are running on your Facebook page.\n​Synced Meta Pages - Displays all the Facebook pages attached to your account and allows you to sync them to Stampede venues.\n​"},{"Header":"This section shows the Meta accounts and custom audiences synced. These are the audiences that you can use in Meta advert campaigns.\n​"},{"Header":"Clicking Show More will display all the audiences available and whether or not they are linked to Stampede. You can use the Create From Segment to generate a Meta audience from an existing Stampede segment.\n​"},{"Header":"This enables you to sync Stampede segments with Meta audiences, with just a few clicks!\n​\nClick the Create From Segment button and you will see a list of all your current Stampede segments, hit Create on the segment of your choice to build the custom audience.\n​"},{"Header":"Stampede will send CRM segments to Meta, while in return Meta will send page leads back to Stampede. Meta audiences are not editable within Stampede."},{"Header":"If you have multiple venues on Stampede and Meta you can specify which Meta Pages are linked to which venue.\n​\nMeta Pages will be displayed on the left and you can adjust the venue linked by clicking the venue name on the right.\n​\nThis will also display all associated lead gen forms with that Meta Page and the total number of leads, along with the last submission."},{"Header":"Stampede automatically creates Meta segments whenever a page lead is generated on a synced ad account for an advert.\n​\nThis will appear in Marketing -> Segments. Identifiable by the meta symbol at the bottom right-hand side.\n​"},{"Header":"This segment cannot be edited as Meta has created it and will contain details of customers who have generated a lead from the linked campaign. This can be combined with other segments for use in marketing within Stampede.\n​\nWithin custom segments, the Meta fields are Meta Lead Form and Meta Lead Form Submission At.\n​\nWithin Reports -> Interactions. A new data source has been added to manage Meta data named Digital Lead Form.\n​\n​"}]},{"Title":"Setup and configuration for Meta Facebook ads synchronisation","url":"http://help.stampede.ai/en/articles/9254802-meta-integration"}]},{"name":"Paid Networks","url":"http://help.stampede.ai/en/collections/2622369-paid-networks","Articles":[{"Title":"R"},{"Title":"R"},{"Title":"Setting up a Paid or Hybrid Network","url":"http://help.stampede.ai/en/articles/4605854-setting-up-a-paid-or-hybrid-network","Content":[{"Header":"You may want to charge for access to your WiFi network or, operate on the basis of free for “X” amount of time, and then paid thereafter."},{"Header":"1. Select \"WiFi\" from the left-hand side of the screen and select your venue. Then go into \"Settings\"\n​"},{"Header":"2. Under the \"Splash Screen\" section, you will find 3 options for Wifi. Free, paid and hybrid.\n​"},{"Header":"Free - Free access to the network"},{"Header":"Paid - Fully paid for access to the network"},{"Header":"Hybrid Free for a limited amount of data usage, paid thereafter"},{"Header":"3. Head over to \"Payments\" on the left hand side."},{"Header":"4. This will take you to the payment setup menu, where you can create payment plans and establish where your payments are going to be received through."},{"Header":"5. Click on the “Add Plan” button to create new plans for your customers."},{"Header":"6. A new window will open where you can change the specifics of the plan, such as duration and cost."},{"Header":"Fill in the details"},{"Header":"Plan Name - We’d recommend naming it the duration of the plan"},{"Header":"Duration - Set in hours"},{"Header":"Price - ex VAT"},{"Header":"Devices Allowance - How many individual devices someone can have as part of the plan i.e. 3 would mean that one customer can have two phones and one tablet."},{"Header":"You can set it to pay for as little as 1 hour right up to several years! Here are some handy figures:"},{"Header":"1 week = 168 hours"},{"Header":"1 month = 730 hours"},{"Header":"1 year = 8760 hours"},{"Header":"​"},{"Header":"Editing existing plans\n​"},{"Header":"If you want to edit or remove a plan, click on the plan name (highlighted in blue) then you’ll be able to edit it as desired:"},{"Header":"Hybrid"},{"Header":"​"},{"Header":"1. When choosing what type (Free, Paid or Hybrid) of"},{"Header":"Network in the “Setup” tab, choose “Hybrid”."},{"Header":"​"},{"Header":"2. Two new speed and session time bars will appear. With these, you can edit how long and how fast the temporary free network will be."},{"Header":"​"},{"Header":"3. Proceed as Payment Setup above to create your plans."}]},{"Title":"How to setup a paid or hybrid network.","url":"http://help.stampede.ai/en/articles/4605854-setting-up-a-paid-or-hybrid-network"},{"Title":"How to add your Stripe details","url":"http://help.stampede.ai/en/articles/7986877-how-to-add-your-stripe-details","Content":[{"Header":"Stripe integration is used to allow you to charge customers for Stampede services. This guide will show you how to connect your Stripe account to your Stampede account."},{"Header":"On the Stampede home page, click the 'profile' icon in the bottom right corner. (It may look different to you, the account used for this tutorial is a brand new, default account.)"},{"Header":"In that menu, click the 'Integrations' Icon"},{"Header":"On the right side of the screen you'll see Inactive, click the 'Add Integration' button."},{"Header":"From here, you log into Stripe by clicking 'Connect Account', which will redirect you to the Stripe login portal. (Please note that you might not need to log into stripe if your stampede and stripe account have been paired before.)"}]},{"Title":"Setting up a Stripe account for customers to engage with.","url":"http://help.stampede.ai/en/articles/7986877-how-to-add-your-stripe-details"},{"Title":"How to locate your PayPal API details.","url":"http://help.stampede.ai/en/articles/4605977-how-to-locate-your-paypal-api-details","Content":[{"Header":"1. Log in to PayPal and navigate to the profile section on the top right of your page and click \"Profile and Settings\" section."},{"Header":"2. Your profile page will open, click \"My Selling Preferences\"."},{"Header":"3. Within \"My Selling Preferences\" select \"selling online\". Next, select \"API Access\"."},{"Header":"4. Then click \"Manage API Credentials\"."},{"Header":"5. Now you will see three headings; API username, API password, and signature. Click \"show\" next to each to display your API details needed to take payments over WiFi."}]},{"Title":"How to find your PayPal API details for your paid network.","url":"http://help.stampede.ai/en/articles/4605977-how-to-locate-your-paypal-api-details"},{"Title":"Payments","url":"http://help.stampede.ai/en/articles/4602330-payments","Content":[{"Header":"1. Select \"Wifi\" on the left-hand side, then select your venue.\n​"},{"Header":"2. Click on \"Settings\" then on the left-hand side under the \"Venue Reports\" section, select payments."},{"Header":"3. Choose your data's time frame on the top button."},{"Header":"4. Once a time frame has been chosen, the reports below will change to show information based on this."},{"Header":"The graph at the top will show you peak times for payments and the breakdown below lets you see who has made which payment."},{"Header":"You will also be able to see specific customer purchases, purchase ID, the plan they chose and the date they paid."}]},{"Title":"This report shows payments made for WiFi and will let you understand the profit made from your paid guest network","url":"http://help.stampede.ai/en/articles/4602330-payments"},{"Title":"Adding a User Payment","url":"http://help.stampede.ai/en/articles/4605688-adding-a-user-payment","Content":[{"Header":"If you're operating a paid network and have taken payment in a different way than the usual PayPal/Stripe or wish to allow a user access free of charge follow this guide."},{"Header":"click 'WiFi' icon on the bottom left side of the screen"},{"Header":"scroll down to the 'Settings' tab and click 'Payments'"},{"Header":"in the top right of the payments screen, click 'Manual Payments'"},{"Header":"From here you can add a manual payment to their account, you will need to add an email address to add the payment to their record properly and a WiFi plan. Please note that this will not bill them, Manual payment is used for customers who have already paid for services (for example, paying in cash)."},{"Header":"You can also edit the plan defaults, i.e. adding extra time, devices or payment amount."}]},{"Title":"How to add a manual payment.","url":"http://help.stampede.ai/en/articles/4605688-adding-a-user-payment"},{"Title":"How to View Payments made","url":"http://help.stampede.ai/en/articles/7987048-how-to-view-payments-made","Content":[{"Header":"intro"},{"Header":"Note: You will only be able to view payments if you are running a paid/hybrid WiFi service."},{"Header":"Click the 'WiFi' icon"},{"Header":"Under the 'Reports' tab at the bottom of the page, click 'Payments'"},{"Header":"The Payment report screen features a date range tool that allows you to search specific time periods for payment analytics."},{"Header":"Below is the payment report, showing every payment and details relating to such within the data range you chose. All information is presented in an easy to understand line graph. Some important features to note:"},{"Header":"Payments and repeat payments - Show the number of single payments and direct debit payments."},{"Header":"Email address - A record of the customer's name and email address."},{"Header":"transaction ID - Used for logging and record-keeping (note that if the payment is put through manually, there is no transaction ID)."},{"Header":"duration - How long the customer has access to the WiFi."},{"Header":"amount - How much the customer paid for access."},{"Header":"payment date - the time and data of the transaction."}]},{"Title":"Viewing transaction details","url":"http://help.stampede.ai/en/articles/7987048-how-to-view-payments-made"},{"Title":"How to edit a payment on a customers account","url":"http://help.stampede.ai/en/articles/7996022-how-to-edit-a-payment-on-a-customers-account","Content":[{"Header":"In this article you will learn how to edit WiFi payments that have already been made by searching up the customer's account."},{"Header":"Click the 'Search' icon in the bottom right"},{"Header":"In the 'Search customer' enter the email address/ phone number of the customer, once you find their account, the underlined contact info."},{"Header":"On their account you will find every interaction the customer has made since registering on your WiFi. At the top of the screen you will find the \"WiFi\" Icon. Click it."},{"Header":"At the bottom of this page you will find 'WiFi Payments', click the dropdown menu. You can now see all WiFi payments and devices (both active devices and previously connected devices.)"},{"Header":"At the right side of the payment, click the 'Edit' icon, shown below is the payment editing screen, you can edit the number of devices, payment amount, and number of hours of access for the account (Note: Don't forget to save your changes)"}]},{"Title":"Editing a WiFi payment on a customer account","url":"http://help.stampede.ai/en/articles/7996022-how-to-edit-a-payment-on-a-customers-account"},{"Title":"'No Free Slots' Error","url":"http://help.stampede.ai/en/articles/4605674-no-free-slots-error","Content":[{"Header":"When connecting to a paid network with Stampede sometime clients will see the following error:\n​"},{"Header":"A device 'slot' is allocated based on the amount of devices included in your payment plan. A 'slot' will be occupied by a device from the time it is first connected until it times out. The timeout length is set individually based on location. It is usually something between 2 and 12 hours. Once your devices has timed out a slot will be free and another one can be added."},{"Header":"Sometimes a user doesn't mean to log in on certain devices, or makes mistakes. Taking up slots they paid for. Below is a quick guide on how to remove those devices from said slots."},{"Header":"Click the 'Search' icon in the bottom right"},{"Header":"In the 'Search customer' enter the email address/ phone number of the customer, once you find their account, the underlined contact info."},{"Header":"On their account you will find every interaction the customer has made since registering on your WiFi. At the top of the screen you will see the \"WiFi\" icon. Click it"},{"Header":"At the bottom of this page you will find 'WiFi Payments', click the dropdown menu. You can now see all WiFi payments and devices (both active devices and previously connected devices.) click all devices until all sliders are grey, this means that they are now disconnected and will be removed from the WiFi, freeing up the slots for other users."},{"Header":"At the right side of the payment, click the 'Edit' icon, shown below is the payment editing screen, you can edit the number of devices, payment amount, and number of hours of access for the account (Note: Don't forget to save your changes). If step 4 doesn't allow the customer to connect to the WiFi, then add one extra slot to their account. Alternatively, under the same section, you will find devices logged into the WiFi, deactivate these devices and the slots will be free to use."}]},{"Title":"How to fix the no free slots error.","url":"http://help.stampede.ai/en/articles/4605674-no-free-slots-error"}]},{"name":"Billing","url":"http://help.stampede.ai/en/collections/2622356-billing","Articles":[{"Title":"How To Purchase SMS Credits","url":"http://help.stampede.ai/en/articles/5658395-how-to-purchase-sms-credits","Content":[{"Header":"Head over to the marketing tab on the left-hand side of the page."},{"Header":"At the top of the marketing page, click SMS"},{"Header":"At the top of the page, you will find a ledger icon, click it."},{"Header":"At the top right corner of the menu, you will see a '+' icon labelled 'Purchase credits', click the icon."},{"Header":"A pop up will appear with the number of credits you would like to purchase and what this will cost you. Each credit is 1 message, if you are sending to a database of 5000 you would need to have at least 5000 credits to make sure that the SMS campaign gets sent out to all of your customers. Once you are happy with the number of credits you would like to purchase, click on the ‘Buy Now’ button. This will take an immediate payment out of the primary payment method on your account."},{"Header":"Once you have clicked on ‘Buy Now’, you will be able to see your available balance go up with the credits you just purchased."}]},{"Title":"How to purchase SMS credits for your Stampede account.","url":"http://help.stampede.ai/en/articles/5658395-how-to-purchase-sms-credits"},{"Title":"Billing Address Details Setup","url":"http://help.stampede.ai/en/articles/4605434-billing-address-details-setup","Content":[{"Header":"1. Log into the product portal with your username and password."},{"Header":"2. Once logged in, go to the lower left corner of the screen and click on the wrench. Once clicked, click on \"Billing\" then “Billing Address”."},{"Header":"3. A pop up should appear to prompt you to enter your billing address. Once entered, click on save."}]},{"Title":"How to add a billing address on your account.","url":"http://help.stampede.ai/en/articles/4605434-billing-address-details-setup"},{"Title":"Accessing your invoices","url":"http://help.stampede.ai/en/articles/4605400-accessing-your-invoices","Content":[{"Header":"1. Log into the product portal with your username and password."},{"Header":"2. Once logged in, go to the lower left corner of the screen and click on the wrench. Once clicked, click on \"Billing\" then “Account History”."},{"Header":"3. From there a pop up should appear containing all your invoices which you can download."},{"Header":"​"}]},{"Title":"How to access and download your invoices.","url":"http://help.stampede.ai/en/articles/4605400-accessing-your-invoices"},{"Title":"Adding or Changing a Payment Method DD/Card Number","url":"http://help.stampede.ai/en/articles/4605388-adding-or-changing-a-payment-method-dd-card-number","Content":[{"Header":"1. Log into the product portal with your username and password."},{"Header":"2. Once logged in, go to the lower left corner of the screen and click on the wrench. Once clicked, click on \"Billing\" then “Add a payment method”."},{"Header":"3. From there, a pop up should appear prompting to add your payment method."}]},{"Title":"How to add or change a payment method on your account.","url":"http://help.stampede.ai/en/articles/4605388-adding-or-changing-a-payment-method-dd-card-number"},{"Title":"Requesting a Cancellation","url":"http://help.stampede.ai/en/articles/4605378-requesting-a-cancellation","Content":[{"Header":"1. Log into the product portal with your username and password."},{"Header":"2. Once logged in, go to the lower left corner of the screen and click on the wrench. Once clicked, click on \"Billing\" then “Cancel Your Account”."},{"Header":"3. From there, a pop up should appear confirming that you would like to cancel your account. This will send us a request and a member of our customer success team will be in touch ASAP to action your cancellation."}]},{"Title":"How to request a cancellation.","url":"http://help.stampede.ai/en/articles/4605378-requesting-a-cancellation"}]},{"name":"My Account","url":"http://help.stampede.ai/en/collections/2622368-my-account","Articles":[{"Title":"R"},{"Title":"R"},{"Title":"Changing a Password","url":"http://help.stampede.ai/en/articles/4605881-changing-a-password","Content":[{"Header":"Log in to the product portal with your username and password."},{"Header":"Once logged in, go to the lower-left corner of the screen and click on your profile picture then click 'My Information'.\n​"},{"Header":"Once you're on your information page, you can change things like your email address, name, company and your password. To change your password, click on the 'Change Password' button on the top right. From there, enter the new password you wish to use."}]},{"Title":"How to change your Stampede password.","url":"http://help.stampede.ai/en/articles/4605881-changing-a-password"},{"Title":"Activating Notifications","url":"http://help.stampede.ai/en/articles/4605875-activating-notifications","Content":[{"Header":"1. Log into the product portal with your username and password.\n​"},{"Header":"2. Once logged in, select your profile on the bottom left profile settings. Choose \"Notifications\" under the \"Profile\" section.\n​"},{"Header":"3. Here you can see all the events that you can be notified of. On the right-hand side, tick the desired boxes for either an email or in-app notification."},{"Header":"4. You can test your notification settings by pressing either \"Email test\" or \"Push test\" at the top right of the page."}]},{"Title":"Notifications will be pushed to your mobile or email. You will receive these based on the various triggers that will be displayed here.","url":"http://help.stampede.ai/en/articles/4605875-activating-notifications"},{"Title":"Changing your Profile Settings and Email","url":"http://help.stampede.ai/en/articles/4605888-changing-your-profile-settings-and-email","Content":[{"Header":"1. Log into the product portal with your username and password."},{"Header":"2. Select your account profile on the bottom left of the screen and then select \"My Information\" under the \"Profile\" section."},{"Header":"3. You will see your account information pop up, press the lock button to enable changes on your email. When it is unlocked, change your email and hit \"Save\". (your password will remain the same)."}]},{"Title":"These settings are important for defining logins for your team and main admins","url":"http://help.stampede.ai/en/articles/4605888-changing-your-profile-settings-and-email"},{"Title":"Forgot Your Password?","url":"http://help.stampede.ai/en/articles/4605895-forgot-your-password","Content":[{"Header":"Having trouble logging into product.stampede because you’ve lost your password? No problem:"},{"Header":"1. Head to our login page: (product.stampede.ai) you will see the “Forgot your password? Use Magic Link!” button."},{"Header":"2. You will receive an email containing a log in link that you can use to then access your account and change the password from within the software by following this guide: https://help.stampede.ai/en/articles/4605881-changing-a-password."}]}]},{"name":"Inbox","url":"http://help.stampede.ai/en/collections/4002880-inbox","Articles":[{"Title":"R"},{"Title":"R"},{"Title":"How to Setup Stampede Inbox: Email Server","url":"http://help.stampede.ai/en/articles/7875743-how-to-setup-stampede-inbox-email-server","Content":[{"Header":"Stampede Inbox allows you to link your business email inbox directly through Stampede."},{"Header":"This can allow your team to respond and reply to enquiries without accessing your email directly. Additionally, emails are managed in threads, allowing you to organise conversations better, moving these to closed when complete."},{"Header":"Setting up your inbox is a simple procedure and may vary depending on your email server, but the steps will be similar in all most cases, if you have any trouble setting up your inbox contact us and we can help!"},{"Header":"One set up, see How to send and receive mail."},{"Header":"For these examples, we'll say Cutlery Works wants to forward their emails to Stampede Inbox."},{"Header":"Information:\nto_be_forwarded = foh@cutleryworks.com\ndestination = FHDHAJDFHVW725AH@stmp-mail.com"},{"Header":"First, within Stampede, go into Settings scroll to the bottom of the page to Inbox Settings and copy either:"},{"Header":"Organisation: Configure your mail to be sent collectively from all venues to your inbox."},{"Header":"Venue: Configure your mail to go to a separate venue inbox\n​"},{"Header":"GUI - CPanel:\nSetting up email forwarding with a GUI-based email server is easy! Follow the steps below to accomplish this."},{"Header":"Navigate to the Email section within CPanel and click on the Forwarders item."},{"Header":"Click on the Add Forwarder button"},{"Header":"Set your source and destination addresses, in this case, in the first box type in the user name foh then in the drop box below select cutleryworks.com."},{"Header":"In the section below, select Forward to Email Address and paste FHDHAJDFHVW725AH@stmp-mail.com"},{"Header":"Then hit Add Forwarder."},{"Header":"You have now configured CPanel to forward all mail received from foh@cutleryworks.com email server to your Stampede Inbox. If you have multiple accounts you would like to add, simply repeat the previous steps."},{"Header":"CLI - Ubuntu Linux Server:\nThe first step to setting up email forwarding on your Linux server is to have installed and configured an MTA (Mail transport agent). Postfix is one of the most common MTA's and we'll use this as an example. An MTA allows you to send and receive emails, but you can also set this to redirect emails."},{"Header":"Log into your Ubuntu Linux Server."},{"Header":"Install Postfix: Run sudo apt-get install postfix from the command line, select internet site when prompted for its use and insert the domain address for your company."},{"Header":"Setup Postfix for email forwarding: Modify /etc/postfix/main.cf with your favourite text editor (I recommend VIM) and add the following to the bottom of the configuration file:\n​"},{"Header":"Save and create a new file /etc/postfix/virtual"},{"Header":"Modify the virtual file and add:\n​"},{"Header":"​Note: If you have multiple addresses you would like to forward to your Stampede Inbox, follow the same rule set, one per line: source -> destination i.e:"},{"Header":"To forward all addresses to your Stampede Inbox use:"},{"Header":"Save the virtual file and exit, then execute these commands to map your destination and forwarding address and reload postfix to implement changes."},{"Header":"Postfix runs on port 25 so make sure within your firewall configuration this port is open."},{"Header":"You have now set up email forwarding to your Stampede Inbox\n​"}]},{"Title":"How to setup Stampede inbox on your email server.","url":"http://help.stampede.ai/en/articles/7875743-how-to-setup-stampede-inbox-email-server"},{"Title":"How to Setup Stampede Inbox: Email Client","url":"http://help.stampede.ai/en/articles/7872964-how-to-setup-stampede-inbox-email-client","Content":[{"Header":"Stampede Inbox allows you to link your business email inbox directly through Stampede."},{"Header":"This can allow your team to respond and reply to enquiries without accessing your email directly. Additionally, emails are managed in threads, allowing you to organise conversations better, moving these to closed when complete."},{"Header":"Setting up your inbox is a simple procedure and may vary depending on your email client, but the steps will be similar in all most cases, if you have any trouble setting up your inbox contact us and we can help!"},{"Header":"This tutorial will focus on utilising Gmail:"},{"Header":"Select Settings from your home page, by clicking on your account picture.\n​"},{"Header":"Scroll down to the bottom and you will see Inbox settings. This stores the stampede email forwarding addresses.\n​\nThere are two options:"},{"Header":"Organisation - Configure your inbox to receive all emails from all your venues."},{"Header":"Venue - Configure your inbox to receive emails from a specific venue.\n​"},{"Header":"Copy the Stampede mail address for either your organisation or venue."},{"Header":"Navigate to Gmail and select Settings then See all settings."},{"Header":"Select the Forwarding POP/IMAP tab."},{"Header":"Select Add a forwarding address and paste the Stampede mail address.\n​"},{"Header":"Confirm, and you will be brought to another page to verify.\n​"},{"Header":"Head back to Inbox on Stampede a message from Stampede Team will be available. Within this message, copy the confirmation code.\n​"},{"Header":"Head back to your Gmail and paste the confirmation code, and click verify."},{"Header":"After this, click the button below to forward your mail to the Stampede Inbox."},{"Header":"Now you have set up email forwarding to your Stampede Inbox!"},{"Header":"See How to send an email here."}]},{"Title":"How to setup Stampede inbox on your email inbox.","url":"http://help.stampede.ai/en/articles/7872964-how-to-setup-stampede-inbox-email-client"},{"Title":"Sending and Receiving Emails","url":"http://help.stampede.ai/en/articles/7875741-sending-and-receiving-emails","Content":[{"Header":"First, ensure you have configured Stampede Inbox to receive emails, see How to Setup Stampede Inbox."},{"Header":"Sending, receiving and responding to emails is simple, with our chat-based format and threads you can easily manage your customer emails."},{"Header":"Sending an Email:"},{"Header":"Select Inbox on the left-hand side and click the plus button at the top right.\n​"},{"Header":"From here you can write an email as normal, input the email of who you would like to send one to and hit enter to lock it in.\n​"},{"Header":"Note: You can format your emails as well! Highlight the text and you'll be able to access options like bold, italics and lists.\n​"},{"Header":"Hit send now at the bottom right and this will send your email."},{"Header":"The conversation will then be added to an open thread."},{"Header":"You can then manage the conversation within the Inbox in a chat-based format."},{"Header":"Note: The ticks beside the sender show tracking information allowing you to see:"},{"Header":"When you sent the email."},{"Header":"When your recipient received the email."},{"Header":"When they opened the email."},{"Header":"Email received:"},{"Header":"Emails received by your customers will display in this format, with your company email and your Venue name at the top.\n​"},{"Header":"Responding to an email:"},{"Header":"To respond to an email you can do everything from Inbox! Simply write your reply in an email format from the text box and hit send.\n​"}]},{"Title":"How to send emails via the Stampede Inbox","url":"http://help.stampede.ai/en/articles/7875741-sending-and-receiving-emails"},{"Title":"Managing Threads","url":"http://help.stampede.ai/en/articles/7875742-managing-threads","Content":[{"Header":"A useful feature of Stampede Inbox is the ability to manage your conversations internally."},{"Header":"This includes:"},{"Header":"Opening and closing threads."},{"Header":"Leaving notes."},{"Header":"Timestamps and tracking."},{"Header":"Opening and closing threads:\nTo help manage your conversations you can set a thread to closed upon completion, this will free up your inbox and allow your team to focus on active conversations as opposed to scanning through all your emails."},{"Header":"Conversations started are automatically added to the open section."},{"Header":"To Close a thread select Close thread top-right.\n​"},{"Header":"To Reopen a threat, navigate to Closed and select the thread, then select Open thread at the top-right."},{"Header":"Leaving notes:"},{"Header":"This feature allows you to make internal notes that only your team can see, during email conversations, this could range from reminders to yourself or information regarding the next steps."},{"Header":"Notes are published in the chat-based format allowing you to place information directly after an email is sent or received. Notes can also be formatted by highlighting the text."},{"Header":"To leave a note, click the email button on the chat box at the bottom of your conversation thread and change this to Note.\n​"},{"Header":"Enter your note and hit Add note."},{"Header":"You have successfully left an internal note!"},{"Header":"Timestamps and Tracking:\nThis feature allows you to track when communications are made, for both emails and notes. Communications are separated into dates, allowing you to quickly jump through a timeline of conversations, each message sent also displays a timestamp below."},{"Header":"When you hover over a message the i symbol appears at the top-left. Clicking this will show more about which account name sent the email and when.\n​"},{"Header":"Hovering over the tick at the bottom-right of a message will reveal tracking information this shows you when the email was sent, and delivered to the recipient and when they opened the email."},{"Header":"​"}]},{"Title":"How to organise and manage your Inbox threads.","url":"http://help.stampede.ai/en/articles/7875742-managing-threads"}]},{"name":"Reports","url":"http://help.stampede.ai/en/collections/4072181-reports","Articles":[{"Title":"How to Create a Custom Report","url":"http://help.stampede.ai/en/articles/7979560-how-to-create-a-custom-report","Content":[{"Header":"Stampede's custom reporting allows you to see all the data captured by the stampede capture portal in a clearly readable and easily downloadable manner, with customisable items you can create a report that is tailored to your needs."},{"Header":"In the bottom-left corner of the screen, click the 'Reports' button."},{"Header":"Click 'My Reports' to view all data collected by Stampede."},{"Header":"The default page for reporting is empty and will show you the following prompt."},{"Header":"Click the 'ADD A NEW WIDGET' button, which will take you to an itemised list of all report elements."},{"Header":"Once you choose your items, it will automatically be loaded onto the report page, it should looks similar to the image below."},{"Header":"Another important feature of the custom reporting system, is the ability to set custom time ranges. At the top of the page, is the current date range in use, click on that range to change it."},{"Header":"The date range widget is highly customisable, allowing you to pick from specific weeks, years, quarters, or from one specific date to another."},{"Header":"In the top-right corner of the page is a group of icons:"},{"Header":"The 'Filter' icon, click it and you are able to sort data by venue."},{"Header":"The 'Download' button, allowing you to export your report in the form of a PDF."},{"Header":"The 'Add item to report' button, another way to add an item to the report instead of using the widget mentioned in part 3."},{"Header":"Finally, there is a 'Save' button, used to save the custom report to stampede."}]},{"Title":"Creating and downloading customised reports","url":"http://help.stampede.ai/en/articles/7979560-how-to-create-a-custom-report"},{"Title":"Viewing Customer Origins","url":"http://help.stampede.ai/en/articles/7979789-viewing-customer-origins","Content":[{"Header":"Customer Origins allows you to understand where your customers are based, using their postcodes to understand where your customer base is situated. This information can be key for future expansions, or venue specific offers and promotions."},{"Header":"In the bottom-left corner of the screen, click the 'Reports' button."},{"Header":"Click 'Origin' to view all locational data collected by Stampede."},{"Header":"Similarly to other reporting pages on the Stampede website, this one allows you to view the origin map in specific date periods."},{"Header":"The date range widget is highly customisable, allowing you to pick from specific weeks, years, quarters, or from one specific date to another."},{"Header":"Upon opening origins, you will be greeted by the map of the UK. Each number represents one contact in the general area. You can also see venues in Edinburgh, Newcastle and Sheffield. The numbers nearest the venues are often the biggest, as locals are more likely to visit."},{"Header":"(Heat map is also available)"},{"Header":"The closer you zoom in, the more spread out the numbers become, showing more accurate records, even becoming street specific."},{"Header":"In the picture above you can see several coloured dots, those represents a high concentration of male/ female contacts, (green = male, red = female, purple = unknown)."}]},{"Title":"Using Stampede to discover the locale of customers","url":"http://help.stampede.ai/en/articles/7979789-viewing-customer-origins"},{"Title":"Multisite Reporting","url":"http://help.stampede.ai/en/articles/7979924-multisite-reporting","Content":[{"Header":"Multisite reporting allows you to compile all your data over multiple venues on one panel, allowing to you compare the number of customers, new customers, returning customers and return percentages."},{"Header":"In the bottom-left corner of the screen, click the 'Reports' button."},{"Header":"Click 'Multisite Reporting' to view all data collected by Stampede."},{"Header":"Similarly to other reporting pages on the Stampede website, this one allows you to view multisite reporting in specific date periods."},{"Header":"The date range widget is highly customisable, allowing you to pick from specific weeks, years, quarters, or from one specific date to another."},{"Header":"The 'Filter' allows you to search by data sources listed below."},{"Header":"Below is an example of Multisite reporting, showing you each venue and their statistics."},{"Header":"As with other Stampede reporting functions, You can export information through the use of the download icon, this is stored as a .csv file and can be opened using sheets or excel."}]},{"Title":"Report creation over multiple venues.","url":"http://help.stampede.ai/en/articles/7979924-multisite-reporting"},{"Title":"How to View all your Customers","url":"http://help.stampede.ai/en/articles/7980036-how-to-view-all-your-customers","Content":[{"Header":"This article shows you how to access and interact with customer information, showing you your total number of customers, now many are new, returning, if the customer has opted into email and SMS marketing, validated by email, etc."},{"Header":"In the bottom-left corner of the screen, click the 'Reports' button."},{"Header":"Click 'All Customers' to view data on all customers that have signed up to your WiFi."},{"Header":"Similarly to other reporting pages on the Stampede website, this one allows you to view customer information in specific date periods."},{"Header":"The date range widget is highly customisable, allowing you to pick from specific weeks, years, quarters, or from one specific date to another."},{"Header":"The 'Filter' allows you to search by data sources and venues."},{"Header":"Once your filters and date ranges have been processed (this can sometimes take a while), you're given a graph of several important data sets. You now have clearly readable and useable data."}]},{"Title":"All information related to your customers","url":"http://help.stampede.ai/en/articles/7980036-how-to-view-all-your-customers"},{"Title":"Viewing your Customer Interactions","url":"http://help.stampede.ai/en/articles/7980516-viewing-your-customer-interactions","Content":[{"Header":"Viewing customer interactions can help you better understand who visits your establishments, which venues are most popular, and how customer data is being introduced to your Stampede database."},{"Header":"In the bottom-left corner of the screen, click the 'Reports' button."},{"Header":"Click 'Interactions' to view data on all customers interactions with your system."},{"Header":"In the top right corner is a series of icons:"},{"Header":"The 'Filter' icon allows you to filter by venue and data source (import, WiFi login, etc)"},{"Header":"The 'Refresh' icon (pretty self explanatory) refreshes the dataset, showing the latest data."},{"Header":"The 'Add Guest' icon is a legacy feature that is no longer functional. To add guests to your system, go into marketing> segments> click the downward arrow in the top right corner> upload customer."},{"Header":"When you set up your filters and refresh the screen, this is the screen you should be shown. (redacted for the purpose of GDPR). This page shows you who was added to your customer database, when, how and at what venue."}]},{"Title":"An article showing you how to view customer interactions","url":"http://help.stampede.ai/en/articles/7980516-viewing-your-customer-interactions"},{"Title":"Customer tag Reporting","url":"http://help.stampede.ai/en/articles/7983402-customer-tag-reporting","Content":[{"Header":"Customer tagging allows you to gain a deeper understanding of your customer's behaviour, allowing you to make informed decisions related to marketing, and targeted communication."},{"Header":"In the bottom-left corner of the screen, click the 'Reports' button."},{"Header":"Click 'Tags' to view data on customer tag usage."},{"Header":"The page below is an extract from a showcase run by stampede (The tags used are minimal, your donut graph may be more detailed or have additional tags.) The purpose of this page is to display your data in a simple and readable manner, showing your tags, the number of customers using them, and the percentage of your customer base with said tag."}]},{"Title":"Customer tagging. and how to understand them.","url":"http://help.stampede.ai/en/articles/7983402-customer-tag-reporting"},{"Title":"How to Review your Survey Responses","url":"http://help.stampede.ai/en/articles/7983501-how-to-review-your-survey-responses","Content":[{"Header":"To be able to review your survey responses, you must first create a review for customers to interact with. To learn how to make a Review, Click here: http://help.stampede.ai/en/articles/4599049-creating-a-review-page"},{"Header":"In the bottom-left corner of the screen, click the 'Reports' button."},{"Header":"Click 'Survey' to view data on review pages and customer responses."},{"Header":"Below is an example showcase created by Stampede (your survey response page will likely be more populated). You will see a list of your survey questions, responses and a bar chart visually representing the data."}]},{"Title":"A guide explaining how to respond to customer feedback using stampede","url":"http://help.stampede.ai/en/articles/7983501-how-to-review-your-survey-responses"},{"Title":"SMS Campaign Reports","url":"http://help.stampede.ai/en/articles/7983861-sms-campaign-reports","Content":[{"Header":"One of the most effective marketing tools Stampede provides is a robust reporting system that follows your marketing campaigns. Once the campaign is complete, you will be given a detailed report of how your campaign was received."},{"Header":"Under the marketing tab, click 'SMS' to view your SMS campaign report."},{"Header":"The SMS reporting has a detailed page of statistics for you to better understand how your marketing message was received, and how users interacted with it. The report is comprised of the following three categories:"},{"Header":"Returned to venue - The customers who returned to spend more money, how much money was returned to the venue through repeated visits, and the number of times a customer returned."},{"Header":"Booking conversions - The people who booked through SMS promotions and the amount of money they spent."},{"Header":"Sending Report - Details relating to the communications of the SMS marketing, who received the message, how many messages were undelivered, and how many customers opted out of marketing."}]},{"Title":"A report detailing how effective your SMS marketing campaigns are","url":"http://help.stampede.ai/en/articles/7983861-sms-campaign-reports"},{"Title":"Gift cards and Transaction Reports","url":"http://help.stampede.ai/en/articles/7986613-gift-cards-and-transaction-reports","Content":[{"Header":"With Stampede's built-in gift card and transaction reporting system, you can seamlessly view your financial data relating to gift card usage and purchasing, as well as transactional data."},{"Header":"Log into product.stampede.ai then on the left pane, click 'Reports'"},{"Header":"At the bottom of the page, under the 'Sales' reports tab, you will find our subjects for this article 'Gift Cards', and 'Transactions', for now, we will begin with gift cards."},{"Header":"At the top of the page, you will find a date range tool to filter your gift card data into a matter of days, weeks, months, years or even between specific dates."},{"Header":"On the page you will find the data and graphical representations of said information. This information can be filtered by venue for greater analysis."},{"Header":"Now we're back to the 'Sales' reporting tab to look at transactions. Click 'Transactions' icon."},{"Header":"At the top of the page, you will find a date range tool to filter your transaction data into a matter of days, weeks, months, years or even between specific dates."},{"Header":"At the top right corner of the page you will find the 'Filter' icon, this will allow you to search transactions by venue."},{"Header":"Along with filtering, you will find a graphical representations in the form of a line graph. This gives you clear and easy to read diagram with your total value, transaction data and average customer value."},{"Header":"As a final aspect of your transaction report, you will find a detailed list of customer data, the amount they bought and when."}]},{"Title":"How to find and manage gift card and transaction reports.","url":"http://help.stampede.ai/en/articles/7986613-gift-cards-and-transaction-reports"},{"Title":"Email Sending Reports","url":"http://help.stampede.ai/en/articles/8218753-email-sending-reports","Content":[{"Header":"This month (August 2023) our development team have overhauled email reporting. Below is an in-depth explanation of the features of the reporting page and how you can use this page to retarget to customers using automatic segmentation."},{"Header":"Begin by entering the Reports tab"},{"Header":"Then scroll down to the Marketing section and open Email."},{"Header":"Below are the details of the Email Report:\n​"},{"Header":"Date Range - Allows you to tailor your report to specific time periods, this can range from years, to months to days."},{"Header":"Report Summary - Below is the Email Report Summary, sat front and centre of your page, this shows your generated report, how many campaigns your organisation sent and how much ROI you got from your campaign, (as well as when it was last updated)"},{"Header":"Conversion Funnel"},{"Header":"The conversion tunnel summarises the sending process."},{"Header":"Sent - The number of unique customers that were sent a campaign."},{"Header":"Opened - The number of unique customers that opened a campaign."},{"Header":"Clicked - The number of unique customers that clicked on a link in a campaign they were sent."},{"Header":"Returned - The number of unique customers that returned after receiving a campaign."},{"Header":"Returned to venue"},{"Header":"The returned to venue section gives you all the information relating to returns caused by email campaigns."},{"Header":"Return Visit ROI - The amount of ROI made from return customers that were sent an email campaign."},{"Header":"Unique Return Visits - The number of times a unique customer returned to the venue after being sent an email campaign."},{"Header":"Return Visits - The number of times a customer returned to the venue after being sent an email campaign."},{"Header":"All sending data"},{"Header":"Sending data entails all data relating to sending, receiving, interactions and failed sends."},{"Header":"Sent - The number of emails sent to target audience."},{"Header":"Delivered - The number of emails successfully sent to target audience."},{"Header":"Unique Opens - The total number of times an email campaign was opened by a unique user."},{"Header":"Opens - The total number of times an email campaign was opened."},{"Header":"Unique Clicks - The total number of times a link has been clicked by a unique user."},{"Header":"Clicks - The total number of times a link on the email address has been clicked."},{"Header":"Bounced - Those users who's email address was blocked, this can be a soft bounce, which means the stampede service will try again later. These bounces can happen because the inbox is full, or the service was temporarily unavailable. Or it can be a hard bounce, for example, if the sending domain is marked as spam, the email address has been deleted or the email address is wrong. This means the stampede service will add the user to the suppression list and will never attempt contact again."},{"Header":"Unsubscribed - Those users who unsubscribed through the link at the bottom of the campaign (this link is required to stay GDPR compliant)."}]},{"Title":"The features of a sending report and automatic segmenting","url":"http://help.stampede.ai/en/articles/8218753-email-sending-reports"}]}]}}